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ptsmith

LED ligts stopped working around tuner/tap button

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Lately, one half of the light ring around my tuner/tap button on my Helix floor has stopped working. At first it seemed intermittent, off sometimes and on others. Now it always only lights up half of the ring. Anyone else had this problem? Can anything be done to fix it? I've had this for about 4 years so it's way out of warranty. 

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Submit a Ticket to Line 6. They are really good at making things right. I've not heard of this issue but that doesn't negate that situation you find yours in. Even though your unit may be out of warranty, consider submitting a Support Ticket to Line 6. It is commonly known that they have gone above and beyond regarding Customer Service in the past for many Helix owners. Give it a shot! You may be pleasantly surprised. The worst would be an out of warranty response.

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I've had this myself, I'd go down the support ticket route first, it's not an easy DIY job.

It's not unheard of for a solder joint to go dry but tackling that may lead to the LED needing replacing (that's what I had to do)

 

 

Have a look at the picture to see if you'd fancy doing that, there's four connections on it!

led-large.jpg

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Mine decided to quit completely (half of the ring on the mode switch as well...) I'd recommend a support ticket as well. I managed to get it working by gently pressing the solder joints with a chopstick, but it really needs to have the solder heated and there's no way I'm going to try that. They're small and I imagine those tiny LEDs are very sensitive to overheating. My precision soldering skills aren't bad, but this is just not a job for anyone but a true pro.

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1 hour ago, KozMcCharlie said:

..-but this is just not a job for anyone but a true pro.

 

Wondering who's/what is doing these soldering at the factory lol. Never seen so many soldering issues as with Line6. 

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57 minutes ago, PierM said:

 

Wondering who's/what is doing these soldering at the factory lol. Never seen so many soldering issues as with Line6. 

 

People say the joystick issue is a soldering problem but it's not, it's caused by the multi axis movement taking it's toll on the wires.

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2 hours ago, KozMcCharlie said:

Mine decided to quit completely (half of the ring on the mode switch as well...) I'd recommend a support ticket as well. I managed to get it working by gently pressing the solder joints with a chopstick, but it really needs to have the solder heated and there's no way I'm going to try that. They're small and I imagine those tiny LEDs are very sensitive to overheating. My precision soldering skills aren't bad, but this is just not a job for anyone but a true pro.

 

That's why I needed to change the LEDs in mine, initial attempts to reflow the solder joints damaged the LEDs.

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40 minutes ago, CraigGT said:

 

People say the joystick issue is a soldering problem but it's not, it's caused by the multi axis movement taking it's toll on the wires.

 

Well, I sent my floor in Germany (two times) for the joystick issue, and in the service description was described as a soldering issue. The pot base is soldered on the PCB.

 

 

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1 hour ago, PierM said:

 

Well, I sent my floor in Germany (two times) for the joystick issue, and in the service description was described as a soldering issue. The pot base is soldered on the PCB.

 

 

 

Yes but then a ribbon cable connects it to the lower board, on mine it was defiantly the cable that had broken.

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These posts all seem to be legitimate failures of the LED ring but just thought it worth mentioning that there is a global setting, Displays --> 'Tap Tempo LED' that can turn the LED ring off on the Tuner/Tap switch. Worth checking this first for anyone who comes to this topic with a non-functioning LED ring on this switch.

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Yes @HonestOpinion is correct, there's also an LED test mode if you hold down FS2 at power on.

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