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tobenschain

restore factory settings

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5 hours ago, tobenschain said:

is there a way to restore factory settings on JTV-59?

You need to reflash the memory with line 6 monkey

It gonna be asking if you want to keep the existing presets select NO

You need to insert the battery, plug the usb interface and a 1/4 jack

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I'm in a similar boat. I have a JTV-59 and wanted to update the firmware since Workbench HD would not connect to it. I think it was 1.8x or something.

 

I actually had to do the update on my backup MacBook Pro as I'm on 10.15 Catalina on my main machine and Monkey doesn't work with it. :-(

 

When I did the update, it said it failed. However, Monkey shows it as being on 2.23 and I can now connect to Workbench HD. When connected to WHD, all presets display as ??????? and there are no models/pickups/etc selected for anything. The output is also the same for all models.

 

I've tried to reinstall latest over a dozen times in Monkey, but each time it fails with an error code of 80009000 Unknown Midi Error. I've also tried to downgrade and same issue.

 

Any ideas? If I had a bundle of the presets, I think I could upload them. I don't know why you can't do this, especially since Monkey doesn't work on recent macOS.

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psakissian, if you're sending this to me, that's what I've done. I've tried re-flashing, both the current version and older versions and I get an error every time.  I should add that I have also selected the option to overwrite the presets, since I don't have any.

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Looking over your info and your Support ticket, and no service history here, it's probably long past time for your 50,000 mile check-up.

A Support person will let you know the options available to you regarding servicing.

 

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Log a Support ticket in your account.

Could be,... 

-Computer OS.

-Something is up with the main board.

-Something is up with the jack plate.

-Using the guitar to computer interface device, not made for Variax/computer connecting.

 

Surprised that your serial number would have that problem, it's a more recent build 2017 vintage.

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So support was able to fix my problem and it was VERY simple!

 

I had attempted the re-flashing with 2 different USB cables. Support suggested I try a different one. For some reason the 3rd one worked!  Everything is now working as it should!

 

Thank you psarkissian for your help!

 

Mark

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