jcwaldo Posted January 3, 2021 Share Posted January 3, 2021 Hi...I noticed for the first time today that my #1 parameter knob (HX FX) will not let me change values. It I press it it goes to learn mode, but it has no effect when just using it in rotary fashion. I don't think I changed anything; if I did it was by accident. I updated to 3.01 back in December. Any ideas? Thanks, Jeff Quote Link to comment Share on other sites More sharing options...
datacommando Posted January 4, 2021 Share Posted January 4, 2021 14 hours ago, jcwaldo said: Any ideas? Hi Jeff, You don’t mention if you tried, but a Factory Reset never goes amiss when weird stuff happens. Could be a simple glitch, try one of the reset options here to see if it clears. Suggest FS6+TAP. Hope this helps/makes sense. HX Effects Button Combination Description Holding FS3 + MODE Will clear all Presets and IRs Holding FS4+FS5 Will reset Global Settings Holding FS5+FS6 Will reset Presets only Holding FS6+TAP Will Perform factory restore (reset, Globals, IRs, and Presets) Holding the right arrow ">" Will put the unit in a fail safe update mode. Use this when the HX Effects is in an un-recoverable state If a reset doesn’t fix it, then it could be a mechanical failure of the part, and you should raise a ticket with Customer Support. Quote Link to comment Share on other sites More sharing options...
jcwaldo Posted January 4, 2021 Author Share Posted January 4, 2021 Thanks... I've now tried both global and factory reset. No change. The weird is that when I push the #1 knob it functions normally... Just not when I turn it. Quote Link to comment Share on other sites More sharing options...
datacommando Posted January 4, 2021 Share Posted January 4, 2021 17 minutes ago, jcwaldo said: Thanks... I've now tried both global and factory reset. No change. The weird is that when I push the #1 knob it functions normally... Just not when I turn it. Hi again, Jeff, Now that appears to be a failure within the component rather than a firmware glitch, although I am not aware of this being a common problem. I don’t know if your HXFX is still under warranty, but it will probably need an electronics engineer to check it out. Contact Line 6 Customer Support for more advice. Good luck. Quote Link to comment Share on other sites More sharing options...
Rustrube Posted November 6, 2021 Share Posted November 6, 2021 Hi, I have the exact same issue! Quote Link to comment Share on other sites More sharing options...
mpyhajarvi Posted November 19, 2021 Share Posted November 19, 2021 I have same problem. No warranty. Any ideas? Quote Link to comment Share on other sites More sharing options...
1gudo8frl Posted April 22, 2022 Share Posted April 22, 2022 On 1/4/2021 at 10:17 PM, jcwaldo said: Thanks... I've now tried both global and factory reset. No change. The weird is that when I push the #1 knob it functions normally... Just not when I turn it. Did you ever resolve this? I have exactly the same issue and it's now spread to both parameter controls, the big knob, and the arrow buttons. Quote Link to comment Share on other sites More sharing options...
datacommando Posted April 27, 2022 Share Posted April 27, 2022 On 4/22/2022 at 2:12 PM, 1gudo8frl said: Did you ever resolve this? Hi , As you can see from the time stamp on the post that you quoted, it is dated January 2021 - The OP, and two others, never replied to the suggestion that they should contact Line 6 Customer Support, or report back any solution for group users. Although from his "history" it would appear that "jcwaldo" last visited the forum on February 2nd 2022. In your current situation, I would suggest the same thing, as the usual factory reset procedure seemed to fail to fix the issue. None of the Line 6 Staff monitor these forums, it's just a user group. You really do need Tech Support Hope this helps/makes sense. Quote Link to comment Share on other sites More sharing options...
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