Joeleft Posted January 19, 2021 Share Posted January 19, 2021 Hi All I have reinstalled Windows 10 on my PC (again !!) due to issues I was having with it. Clean reinstall. Of course, this means having to reinstall all my recording software (which takes a very long time). I have reinstalled Helix Native. Upon using Cubase and trying to use Native as a plug in for an audio track, I now get an alert stating: "your account has reached the limit of computer authorizations for Helix Native. Sign into you Line 6 account to manage your authorizations" I have used L 6 products for many years and have had several computers over that time. I have also had to re install windows 10 several times due to problems. When Windows 10 is installed, usually get a new ID for the computer which is set by Windows. There are 11 devices listed on my account, three of which are L6 devices; the rest being previous computers or the present computer past ID's. I have deauthorized all the past computers and the previous ID's of the current computer, but I cannot find a way to authorize my current computer ID. How do I authorize this computer ? Until I can authorize the new ID I can't use Native. Many thanks. Quote Link to comment Share on other sites More sharing options...
Joeleft Posted January 19, 2021 Author Share Posted January 19, 2021 This is what the page in my account "Authorized Devices" looks like. Never known why the POD Live is "pending" It's been like that since I tried to deauthorize it years ago. I haven't used the UX2 for ages either. Just keep it authorized in case I have a problem with my current audio interface. Quote Link to comment Share on other sites More sharing options...
Joeleft Posted January 19, 2021 Author Share Posted January 19, 2021 Sorry, didn't mention that I have tried via the license manager but with the same end result. Quote Link to comment Share on other sites More sharing options...
jonny4rd Posted April 4, 2022 Share Posted April 4, 2022 Did you get this resolved? Having a similar issue. Quote Link to comment Share on other sites More sharing options...
silverhead Posted April 4, 2022 Share Posted April 4, 2022 Contact Line 6 support. They will fix it for you. Quote Link to comment Share on other sites More sharing options...
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