SenseiJuancho Posted February 23, 2021 Share Posted February 23, 2021 hello again, a new problem has appeared in this madness that I have suffered since Saturday. The helix does not respond to the simultaneous pressing of buttons 6 and 12, which prevents me from entering update mode. It also does not react to other combinations. The firmware name, the red load line appears on the screen, but nothing else happens. Is there any way to totally reset the machine? I have installed old versions (2.91 and 2.92), from mac and PC ... and the result is the same. I have followed the steps of the technical service but I can't get anything ... Has something like this happened to anyone else? The device is new, it has not suffered shocks, electric shocks, humidity, smoke ... This is painfully strange! Quote Link to comment Share on other sites More sharing options...
PierM Posted February 23, 2021 Share Posted February 23, 2021 Sounds like a faulty hardware...open a ticket. (if boot FS combinations arent working, there is nothing more you can do) Quote Link to comment Share on other sites More sharing options...
datacommando Posted February 24, 2021 Share Posted February 24, 2021 On 2/23/2021 at 4:29 PM, SenseiJuancho said: This is painfully strange! It sure is. Why have you started a new thread for the same problem? You seem to have run out of options from the solutions offered in this forum. “The device is new, it has not suffered shocks, electric shocks, humidity, smoke ...” If this is the case! then your Helix will be still under warranty - raise a ticket with Customer Support for a repair or replacement. Quote Link to comment Share on other sites More sharing options...
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