Dibubba Posted March 21, 2021 Share Posted March 21, 2021 So, I did all the updates, occasioned by a Helix that refused to sync with the Helix app, after working fine last week. I followed (I think) all the instructions. The Helix responded to the update, re-starting when the software told it to. But: Now my Helix is not recognized by my Win 10 machine. "Helix Device not connected." The client, sitting in the studio, paying for time, is somewhat (almost-physically) discomfited. I must refund him money; something neither of us is happy about. For a platform which I'd expect to work, but does not. The Helix "works" just fine, manually, 20 feet from the console... but the usefulness of the Helix app is nil, null, zero. There is Much Unhappiness here. My tongue bleeds from the biting; words not typed, spoken, or otherwise-uttered. I may choke, however, from the Snark yet-unvomited. Respect. Line6 deserves that, at the least. Could anyone suggest a strategy, here, please? No puppies will die due to this, but I'm pretty upset. Thank you! Quote Link to comment Share on other sites More sharing options...
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