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Spider V Remote - no internet connection anymore


rp51730
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Hi Folks

 

Just realized - not possible to connect the remote app under windows 10. I have to separate devices with different windows versions and both the same. Conection via Android device is working.

Anyone else with same topic ? My feeling is that the latest windows update could be responsible, but not sure

 

BR

RP

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On 4/8/2021 at 9:39 AM, rp51730 said:

... not possible to connect the remote app under windows 10 ...  My feeling is that the latest windows update could be responsible, but not sure ... 

Yes, me too.  Spider V 240HC with Remote 2.00 (Win 10) is still running perfectly fine, but -- just recently -- there is no longer an Internet connection acknowledged by Remote even when I have a strong Internet connection -- so Remote has no connection to "Cloud", and "My Tones" has all previously stored tones listed but is in "Offline Mode".  There was a large Microsoft update that went out last Monday.  I agree with the above post that I bet that MS update is what screwed everything up. 

 

(To Line 6: Are you picking up the phone to call MS to ask WTF?  If MS does not issue another Windows update to fix it, then you will have to fix it with a Remote 2.01 version ... right?)

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Posting it here again for visibility! Please create support tickets to raise awareness and help us all!

 

 

Alright, I just figured out what is happening and got it to run. Can't believe I have to do Line6 work again....

DISCLAIMER: I don't work for Line6. This worked for me, I can not guarantee that your problem is caused by the same error.

TL;DR: This is an easy to fix bug for Line6, but THEY HAVE TO DO IT! Quick fix would be changing their software from checking https://8.8.8.8 to https://dns.google.com

 

Technical details after doing some deeper analysis: The Spider V Remote software tries to find out if it has a network connection by trying to open https://8.8.8.8.8/ (Google DNS server webpage). But somehow, Google seems to have moved around some things and is now throwing a status 404 File Not Found error.

QUERY:
GET https://8.8.8.8/ HTTP/1.1
Host: 8.8.8.8
Connection: Close

RESPONSE:
HTTP/1.1 404 Not Found
Date: Sat, 24 Apr 2021 09:02:29 GMT
Content-Type: text/html; charset=UTF-8
Server: HTTP server (unknown)
Content-Length: 1561
X-XSS-Protection: 0
X-Frame-Options: SAMEORIGIN
Alt-Svc: h3-29=":443"; ma=2592000,h3-T051=":443"; ma=2592000,h3-Q050=":443"; ma=2592000,h3-Q046=":443"; ma=2592000,h3-Q043=":443"; ma=2592000,quic=":443"; ma=2592000; v="46,43"
Connection: close

<!DOCTYPE html>
<html lang=en>
  <meta charset=utf-8>
  <meta name=viewport content="initial-scale=1, minimum-scale=1, width=device-width">
  <title>Error 404 (Not Found)!!1</title>
  ...


I installed Telerik Fiddler (a proxy software to analyze HTTP requests) and configured it to

# only capture Spider V Remote traffic

# inspect HTTPS traffic

# manipulate the response from https://8.8.8.8/ to be a static response with the normal status 200 code.

# passthrough everything else

 

And with just enabling my proxy rule I get the login form in Spider V Remote and can now login successfully.

 

My 2 cents: Line6 should just completely remove their online check and show errors if there is no net connection. What kind of advantage does it have to query Google every 10 seconds (and why NOT EVEN THEIR OWN LINE6 SERVERS which need to be accessible anyway). Now Google moved some things around and this breaks Line6 software, great stuff.



 

 

 

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