RChatfield1977 Posted April 16, 2021 Share Posted April 16, 2021 I've just updated to the new 3.10 Firmware only to find there are no new Mandarin Rocker Amp and no new pedals as it stated in the update. I have done everything Line 6 has stated and in the update including the factory reset but still nothing. Anyone else having the same issue? https://line6.com/support/page/kb/effects-controllers/helix/helix-310-release-notes-r969/ Quote Link to comment Share on other sites More sharing options...
CraigGT Posted April 16, 2021 Share Posted April 16, 2021 13 minutes ago, RChatfield1977 said: I have done everything Line 6 has stated and in the update including the factory reset but still nothing. What about the part about updating HX Edit? 1 Quote Link to comment Share on other sites More sharing options...
gbr13697 Posted April 16, 2021 Share Posted April 16, 2021 30 minutes ago, CraigGT said: What about the part about updating HX Edit? I did the update last night. I saw the instruction saying: How do I update to 3.10? Any chance you've already updated HX Edit to 3.01 (released on Feb 2, 2021)? If so, just connect Helix/HX to your computer via USB and launch HX Edit. The software will walk you through the entire procedure, including updating HX Edit 3.01 to 3.10 and backing everything up to your computer. I opened HxEdit and started the update process, and it did update the Helix firmware. I assumed it had also updated HxEdit but, when I checked this morning, HxEdit was still on 3.01. I had to download and install the 3.10 HxEdit update separately. I don't think this is working as intended, but it does explain why RChatfield1977 isn't seeing the new amp. 1 Quote Link to comment Share on other sites More sharing options...
datacommando Posted April 16, 2021 Share Posted April 16, 2021 (edited) 1 hour ago, gbr13697 said: I opened HxEdit and started the update process, and it did update the Helix firmware. I assumed it had also updated HxEdit but, when I checked this morning, HxEdit was still on 3.01. I had to download and install the 3.10 HxEdit update separately. I don't think this is working as intended, but it does explain why RChatfield1977 isn't seeing the new amp. Hi, This page contains the only 2 comments that I have seen regarding this - if it was a major issue then this place would be alive with complaints. Always ensure that HX Edit and the firmware version numbers match, and reboot your computer. Please supply your computer and Operating System details, so others can compare, should they encounter issues with the installation. Hope this helps/makes sense Edited April 16, 2021 by datacommando Text Quote Link to comment Share on other sites More sharing options...
PierM Posted April 16, 2021 Share Posted April 16, 2021 For me the entire update process, this time, worked just flawless. Been prompted there were 2 updates; one for Edit, one for Stomp. Did both, worked as intended. Just don't rush things. Read the prompts, follow the instructions. This helps most of the time... 1 1 Quote Link to comment Share on other sites More sharing options...
willjrock Posted April 16, 2021 Share Posted April 16, 2021 1 hour ago, datacommando said: This page contains the only 2 comments that I have seen regarding this - if it was a major issue then this place would be alive with complaints. This is about the 5th ive seen counting another forum....and hey 3.10 has only been out for about 12 hours. Quote Link to comment Share on other sites More sharing options...
willjrock Posted April 16, 2021 Share Posted April 16, 2021 3 hours ago, RChatfield1977 said: I've just updated to the new 3.10 Firmware only to find there are no new Mandarin Rocker Amp and no new pedals as it stated in the update. I have done everything Line 6 has stated and in the update including the factory reset but still nothing. Anyone else having the same issue? https://line6.com/support/page/kb/effects-controllers/helix/helix-310-release-notes-r969/ You didnt follow the first step of rules and update to 3.01 Quote Link to comment Share on other sites More sharing options...
datacommando Posted April 16, 2021 Share Posted April 16, 2021 1 minute ago, willjrock said: This is about the 5th ive seen counting another forum....and hey 3.10 has only been out for about 12 hours. Yep, a couple or three over on the FarceBuck Helix Family page which boast 33,000 plus members. They seemed to fall into the usual category of not updating HX Edit first. As someone over there pointed out 5 minutes reading the release notes will save a long time of public embarrassment. As it has been pointed out many times, regarding these updates - nothing is foolproof to a sufficiently talented fool. Quote Link to comment Share on other sites More sharing options...
jonandtice Posted April 16, 2021 Share Posted April 16, 2021 I had HX Edit 3.01. It told me there was an update so I clicked. It updated both HX Edit and Helix to 3.10. However, HX Edit wasn't showing me the new blocks even though HX Edit was saying it was 3.10. I reinstalled 3.10 manually and then it worked. Quote Link to comment Share on other sites More sharing options...
PierM Posted April 16, 2021 Share Posted April 16, 2021 39 minutes ago, jonandtice said: I had HX Edit 3.01. It told me there was an update so I clicked. It updated both HX Edit and Helix to 3.10. However, HX Edit wasn't showing me the new blocks even though HX Edit was saying it was 3.10. I reinstalled 3.10 manually and then it worked. Line6 software doesnt use procedural updates (base install/Core + updated libraries), so each update it's just a brand new download of a brand new installer, which needs previous .exe version to quit. Im pretty sure you still were on 3.01 when you tried first time. Quote Link to comment Share on other sites More sharing options...
jonandtice Posted April 16, 2021 Share Posted April 16, 2021 1 hour ago, PierM said: Line6 software doesnt use procedural updates (base install/Core + updated libraries), so each update it's just a brand new download of a brand new installer, which needs previous .exe version to quit. Im pretty sure you still were on 3.01 when you tried first time. I wasn't. I checked Help -> About HX Edit... It said 3.10. I rebooted just to make sure it wasn't using old libraries. 1 Quote Link to comment Share on other sites More sharing options...
GeeTah Posted April 17, 2021 Share Posted April 17, 2021 So... let's assuming that somebody (me...) wasn't paying close-enough attention and ran the 3.10 update with HX Edit 2.9? What we know is: The update appears to operate correctly and the Helix does register with 3.10, but The new Mandarin Rocker and the new pedals don't make it into the Helix. So, how do we fix this? Do we need to (i) roll back to the previous firmware, (ii) update HX Edit and (iii) then run the 3.10 Update again? Sure hope there's a way to fix this without rolling back the firmware. Thanks in advance, Bradley GT Quote Link to comment Share on other sites More sharing options...
HonestOpinion Posted April 17, 2021 Share Posted April 17, 2021 1 hour ago, GeeTah said: So... let's assuming that somebody (me...) wasn't paying close-enough attention and ran the 3.10 update with HX Edit 2.9? What we know is: The update appears to operate correctly and the Helix does register with 3.10, but The new Mandarin Rocker and the new pedals don't make it into the Helix. So, how do we fix this? Do we need to (i) roll back to the previous firmware, (ii) update HX Edit and (iii) then run the 3.10 Update again? Sure hope there's a way to fix this without rolling back the firmware. Thanks in advance, Bradley GT Take a backup first. Download and install HX Edit 3.10. You can uninstall HX Edit 2.9 first if you want to be extra careful. Then make sure you do the factory reset, and restore per the release notes for HX Edit 3.10 if you haven't already. You shouldn't have to do the firmware update again. If it starts acting wonky though I would just to make sure everything went according to plan. 1 Quote Link to comment Share on other sites More sharing options...
RChatfield1977 Posted April 17, 2021 Author Share Posted April 17, 2021 Thanks guys for your help with the update. Now when I turn the helix on I have to wait for it to build the presets..... Any help? Quote Link to comment Share on other sites More sharing options...
HonestOpinion Posted April 17, 2021 Share Posted April 17, 2021 4 minutes ago, RChatfield1977 said: Thanks guys for your help with the update. Now when I turn the helix on I have to wait for it to build the presets..... Any help? This is normal. It will only do it once. Let it finish. Btw, if this firmware version is anything like the others you may see this rebuilding upon restart behavior from time to time when you import or copy and paste presets. It will only rebuild those presets however, not all of the user presets as it does after a firmware upgrade. Again, totally normal. 1 Quote Link to comment Share on other sites More sharing options...
altairpolar Posted April 21, 2021 Share Posted April 21, 2021 Hi all. Another here with Helix Floor showing "Boot failure. Entered update mode!" message, after starting initialization clearly showing version 3.10 in the screen. I also followed the explicit instruction pointed previously that if you had HX Edit 3.01 was not needed to update it previously to 3.10, as it would be part of the update process. Once in this situation, I've tried to press 5&6 buttons when restarting to do a Global Reset, as per: https://helixhelp.com/tips-and-guides/universal/reset-options But without success (after restarting, shows a message ""Entered Update Mode!" and does nothing (no progress bar, etc.) - Is it doing anything? - Is there another reset procedure? - Should I try downloading directly to a USB pen the update and restart with the USB pen on the Helix USB port? Will GREATLY appreciate how to solve this ... Quote Link to comment Share on other sites More sharing options...
silverhead Posted April 21, 2021 Share Posted April 21, 2021 Try running Line 6 Updater while your device is displaying the Entered Update Mode message. 1 Quote Link to comment Share on other sites More sharing options...
cruisinon2 Posted April 21, 2021 Share Posted April 21, 2021 I love this time of year, when the update failures are in bloom... 3 Quote Link to comment Share on other sites More sharing options...
Nylander88 Posted April 22, 2021 Share Posted April 22, 2021 On 4/21/2021 at 7:57 AM, cruisinon2 said: I love this time of year, when the update failures are in bloom... Lol, sometimes i think people just make it up to gain attention. Quote Link to comment Share on other sites More sharing options...
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