Hatman777 Posted April 26, 2021 Share Posted April 26, 2021 Hello All, so I seem to be having an issue with my Footswitch # 8, sometimes it needs to be pressed 2 times before it activates, Im wondering if this is a hardware issue or a software bug ? im not so sure its hardware due to the fact that it does switch and does not always require 2 presses Was wondering if anyone elses has experienced this before ? Thank you all Quote Link to comment Share on other sites More sharing options...
cruisinon2 Posted April 26, 2021 Share Posted April 26, 2021 Car makes a funny noise once in a while, and when you take it to the shop, what happens? Nothing. Hardware failures are often intermittent, and you probably just have a bad switch... highly unlikely that it's software related. You can try factory reset if you want...it certainly won't hurt. But I seriously doubt it'll help either. Open a service ticket and see what they tell you. 1 Quote Link to comment Share on other sites More sharing options...
Hatman777 Posted April 26, 2021 Author Share Posted April 26, 2021 Ok thanks will try Factory Reset first, but would suck if i had to part with my helix for a few weeks :( Quote Link to comment Share on other sites More sharing options...
HeathDaddy Posted April 26, 2021 Share Posted April 26, 2021 2 hours ago, Hatman777 said: Hello All, so I seem to be having an issue with my Footswitch # 8, sometimes it needs to be pressed 2 times before it activates, Im wondering if this is a hardware issue or a software bug ? im not so sure its hardware due to the fact that it does switch and does not always require 2 presses Was wondering if anyone elses has experienced this before ? Thank you all Just out of curiosity, did you recently upgrade to 3.10? I've never had a problem with my footswitches. Suddenly after this upgrade, I noticed I had to hit a couple of them twice in order to get them to switch. I haven't had time to sit with it yet to troubleshoot exactly when it's happening. 1 Quote Link to comment Share on other sites More sharing options...
rd2rk Posted April 26, 2021 Share Posted April 26, 2021 Tap - press - STOMP I find that my footswitches these days prefer to be STOMPED. Don't know if it's old age - Helix or me? Either way, hoping it doesn't get worse! 1 Quote Link to comment Share on other sites More sharing options...
Hatman777 Posted April 26, 2021 Author Share Posted April 26, 2021 8 hours ago, HeathDaddy said: Just out of curiosity, did you recently upgrade to 3.10? I've never had a problem with my footswitches. Suddenly after this upgrade, I noticed I had to hit a couple of them twice in order to get them to switch. I haven't had time to sit with it yet to troubleshoot exactly when it's happening. Yes and this seems to coincide at around the same time as I updated i also did a factory reset, then a rebuild and it only does this with Footswitch #8 Quote Link to comment Share on other sites More sharing options...
Hatman777 Posted April 27, 2021 Author Share Posted April 27, 2021 Update, Issue Resolved, turns out was not the Footswitch being non Responsive, had something to do with command center and the Order of the snapshots IE: i had Snapshot 2 on FS #7 and had snapshot 1 on FS #8 when Inverted them and Put them in order all Footswitches work perfect now, still i'm not sure why they would have to be in order in the command center and why it would affect the switching IE: needing to press 2 times Thanks all Quote Link to comment Share on other sites More sharing options...
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