TMaxxUK Posted April 28, 2021 Share Posted April 28, 2021 Dead Mic In... I have had this issue since the first time i tried to use the mic input... i didn't discover this until just before xmas when i tried to set up a streaming channel on youtube and twitch, where i was going to use my Helix for all audio capture. having experienced a 3 week turnaround on a previous repair with the UK service agent, am reticent to send my Helix away again as i use it to record daily. i have had to work around this by using my Presonus USB audio device for the mic, not ideal and. a pain in the arse when recording in Studio One, as i have to change audio device to record vocals after guitar or other instruments with my Helix. based on this, i have got a sponsorship deal with Positive Grid to do my streams with their stuff (Bias FX Elite), as i can use a USB audio interface (mic in one side, guitar in the other)... less of a faff around! if there was some form of loan unit, even if repaired/replaced units, that would make the wait acceptable... but 3 weeks to have a scribble strip replaced and the expression pedal re-calibrated to go back to zero is really not acceptable for a unit that costs over a grand! there seems to be a lack of spares stocked here for some reason... for a flag-ship product i expect better support internationally. having worked for a major amplifier manufacturer in the UK and distribution of high end custom USA guitar brands (Hamer and Ovation), we endeavoured to sort out customer issues in days, not weeks. Quote Link to comment Share on other sites More sharing options...
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