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adriariswinanda

Helix Rack freezes after update

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Hi! My Helix Floor just came in, after starting and noodling with it for a bit I decided to update the firmware (it comes with 1.06.5 firmware) to 3.11, but after it's been updated, it's stuck in the loading screen saying "WIll restore select Factory Settings..." and it has been doing this for almost 2 hours, anyone know how to fix this?

 

Thank you!

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Try powering down and holding down encoders 5 & 6 while powering up.

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56 minutes ago, phil_m said:

Try powering down and holding down encoders 5 & 6 while powering up.

Hi! Thank you for responding, I have tried that but it doesn’t seem to work, it keeps freezing in the loading screen

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3 minutes ago, adriariswinanda said:

Hi! Thank you for responding, I have tried that but it doesn’t seem to work, it keeps freezing in the loading screen


I guess I’d try reinstalling the firmware then.

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8 hours ago, phil_m said:


I guess I’d try reinstalling the firmware then.

I have, unfortunately it’s stuck again :(

planning on taking it to the service centre today

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I believe you have an offender preset coming from a veeeery old firmware, which is freezing Helix while trying to rebuild it. Maaaany things changed from firmware 1.

 

Id try to clean up all the old setlist and restore at the boot.

 

To do so, press FS 10 and 11 while booting. Assuming you have a Helix Floor. (in the title you said rack, then floor in the OP)

 

  • HELIX FLOOR: Erase and restore/reset all factory and user presets: Hold footswitches 10 + 11.
  • HELIX RACK: Erase and restore/reset all factory and user presets: Hold encoders 1 + 3.
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1 hour ago, PierM said:

I believe you have an offender preset coming from a veeeery old firmware, which is freezing Helix while trying to rebuild it. Maaaany things changed from firmware 1.

 

Id try to clean up all the old setlist and restore at the boot.

 

To do so, press FS 10 and 11 while booting. Assuming you have a Helix Floor. (in the title you said rack, then floor in the OP)

 

  • HELIX FLOOR: Erase and restore/reset all factory and user presets: Hold footswitches 10 + 11.
  • HELIX RACK: Erase and restore/reset all factory and user presets: Hold encoders 1 + 3.

 Hi! Thank you so much for responding.

 

I see, I’ve dropped my unit to my local service centre, hopefully it’ll be an easy fix. they said they would notify me in 2-3 days.

 

Oh yeah, it’s a helix rack, I don’t know why I wrote floor there, sorry.

 

Well, I guess there’s much more to learn about this gear :D

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