mrvander Posted June 2, 2021 Share Posted June 2, 2021 What's the process when dealing with support tickets? The email stated: Quote "You can reply directly to this email and your response will be added to your ticket, as will an (sic) attachments you include." I replied the same day, only hours after the first line6 response to my ticket on May 28th. It went to support@line6.com. As of today, June 2nd, my ticket was not updated with my response. Is this not an automated procedure? Does someone manually read the emails and update the tickets? If it is indeed manual, then I suppose it makes sense why my ticket wasn't updated given normal processing time plus a holiday weekend in the US, but if it's supposed to be updated automatically, I'm pretty sure computers don't observe national holidays. Quote Link to comment Share on other sites More sharing options...
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