rmcvs Posted June 9, 2021 Share Posted June 9, 2021 Hello LINE6...If you are viewing this forum I have a trouble ticket I posted on 6/4/2021 for a SPIDER V 60 that I purchased from your online shop on 6/2. PLEASE ADDRESS MY TICKET and stop dragging your feet!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! You sent me an amp that has an inoperable input jack and is making crackling noises!!!!!!!!!!!!!!!!! Quote Link to comment Share on other sites More sharing options...
silverhead Posted June 9, 2021 Share Posted June 9, 2021 This is a user forum. Line 6 does not officially monitor here. Check the junk mail folder in your email system. They may have responded already. If not they will likely do so soon. I believe their service policy attempts to respond to tickets within 2 business days. You opened the ticket Friday and this is Wednesday. A little late, yes, but not yet a multi-exclamatory case of ‘footdragging’ I think. Also, if you bought it at a retailer you could likely return and replace it. Quote Link to comment Share on other sites More sharing options...
gerenmortensen Posted June 17, 2021 Share Posted June 17, 2021 Did you ever get a reply from Line 6? I've been waiting several days for a response to a ticket as well for an effectively DOA Spider V 60 ordered direct from Line 6. Quote Link to comment Share on other sites More sharing options...
gerenmortensen Posted June 21, 2021 Share Posted June 21, 2021 On 6/17/2021 at 4:27 PM, gerenmortensen said: Did you ever get a reply from Line 6? I've been waiting several days for a response to a ticket as well for an effectively DOA Spider V 60 ordered direct from Line 6. FWIW, my case has been answered and I'm being well taken care of. Quote Link to comment Share on other sites More sharing options...
silverhead Posted June 21, 2021 Share Posted June 21, 2021 Glad to hear it. Thanks for providing the update. Quote Link to comment Share on other sites More sharing options...
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