marcoerc76 Posted July 8, 2021 Share Posted July 8, 2021 Good evening everyone, I am writing to ask for your help and opinion. Tonight while playing my standard variax with the helix floor using its dedicated cable, I received a knock on the variax cable attached to the guitar. From that moment there was no power to the variax and it stopped playing. So I took another guitar and plugged it in but I noticed that this one didn't work either. Basically it is as if the helix input signal just doesn't get to whatever input you try to use. I tried several restarts and obviously checked the cable and guitar which were ok. So my question is, could a hit on the variax cable have caused similar damage and what could have happened to the helix? I state that looking at the Helix everything seems to work perfectly and no message appears in any way. I hope you can help me or give me some advice as well as obviously hearing assistance. Thanks everyone in advance. Quote Link to comment Share on other sites More sharing options...
rd2rk Posted July 8, 2021 Share Posted July 8, 2021 Factory reset: Helix/Rack/LT/FX/Stomp Reset Procedures and Troubleshooting Tricks - HELIX/HX - Line 6 Community If that doesn't work, contact support. 1 Quote Link to comment Share on other sites More sharing options...
codamedia Posted July 8, 2021 Share Posted July 8, 2021 I have to ask the obvious, because I don't see you mention it in any way.... Since your VDI port took a hit and the Variax stopped working.... are those presets set to VDI input only? Double check the input settings! Failing that, I'd do a factory reset as suggested above by @rd2rk 1 Quote Link to comment Share on other sites More sharing options...
marcoerc76 Posted July 9, 2021 Author Share Posted July 9, 2021 Yes i used a preset set to vdi only for variax. Today i make a factory reset but the problem is always here. No signal input or noise for using final on the helix. I don't know the problem and now i have fear about it. I try with my guitar with jack and headphones with stock preset, on the helix it's all okfor my eyes, all control are ok and the switches too. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.