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rhoneamv

Helix rack will not power on. Black Screen

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Hello, my Helix will not power on, I just get a flashing screen (for a second) and then goes into a black screen. Helix control just have a solid color light not text.

My unit has always been connected to a Furman power conditioner and I did not get any issues with an update. Unit has always been updated using Windows 10 and it has the latest 3.11 firmware.

Has anyone experienced something like this. Where you able to find a solution?

 

 Thank you for your help.

IMG_0569.jpg

IMG_0568.jpg

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Using Line6 Updater, re-flash the FW.

Hope you made backups......

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I tried to re-flash my device but is not recognized by helix edit or the updater. This is very strange it looks like the helix somehow powers the control but not helix itself.

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Yes, I already tried a factory reset but the helix is not even booting, the screen just flashes for a sec and it goes off again.

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Sounds like a job for the A-Team.

Call support or open a ticket.

Good Luck!

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There's only so much you can do when the lights are out and nobody's home... which is basically nothing. Unfortunately, it dun shat the bed... service ticket time.

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Is there already a solution or has the cause been found?

 

Lg Tom

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3 hours ago, thaven said:

Is there already a solution or has the cause been found?

 

Lg Tom

 

If a unit wont boot, and wont respond to any footswitch combo, then there is nothing more you can do. It does need a professional checkup.

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