gabillo22 Posted September 1, 2021 Share Posted September 1, 2021 Hi everyone! First of all, I am from Argentina, sorry for my english. Here is my problem: I have purchased a Helix Floor the last week. Everything was going OK with the product until I tried to connect the pedal to my desktop PC (Windows 10) using the USB output with the aim of edit my presets easily (its a little bit tedious to do it manually having the possibility to do if from my PC). The problem is I am not able to do anything using my PC because as soon as I connect the USB cable, the OS says "DRIVER IS UNAVAILABLE"... that is, HELIX appears in my SETTINGS as a KEYBOARD but with that legend below (DRIVER IS UNAVAILABLE). Has anyone has the same problem in the past? As far as I know, my Helix has the last Firmware installed (3.11.0), so, thats not the problem as I read in several topics. Thanks a lot to everyone!!! GABRIEL Quote Link to comment Share on other sites More sharing options...
waymda Posted September 2, 2021 Share Posted September 2, 2021 Have you installed HXEdit? It installs drivers at the same time. https://line6.com/software/ Quote Link to comment Share on other sites More sharing options...
phil_m Posted September 2, 2021 Share Posted September 2, 2021 You just need to download and install the latest version of HX Edit. That will install all the drivers you need as well. Quote Link to comment Share on other sites More sharing options...
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