muzykmn Posted September 13, 2021 Share Posted September 13, 2021 Just tried upgrading my firmware from 3.10 to 3.11. Just purchased a new Helix 3 days ago. Half way through the update I got a Boot Failure Entered Update mode message on the HELIX screen and it now won't boot. How do I reset to Factory so I can start over? My computer will not recognize the Helix through the edit App Quote Link to comment Share on other sites More sharing options...
markhatlan Posted September 13, 2021 Share Posted September 13, 2021 I just went through this myself, here is what I did. Go to the downloads section of the website and get the "Line 6 Update" app for your os. unplug your Helix from your computer, skip any USB hub and plug it right into your desktop/laptop. Restart your Helix and press the Mode + Tap buttons to get to update mode. Does your device show up in the Line 6 Update app? If yes then use this app to update the firmware. I got this far and the update kept on failing, even when I tried going back 3 releases. I tried another USB port on my 10 yr old MacBook and it just updated, so maybe I had a less than 100% reliable USB port. But this worked for me, then I downloaded and installed the 3.11 HX Edit app and I'm up and running. Quote Link to comment Share on other sites More sharing options...
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