rd2rk Posted October 4, 2021 Share Posted October 4, 2021 5 hours ago, MauroDave said: ok waiting for the official ticket support, I did the reset with the 9 & 10 button. reset me preset and ir while the firmware has remained updated to the latest, 3.11, correct procedure or should it go back to the factory one? The FW version remains the same. The reset just shakes out any accumulated digital glitches. Quote Link to comment Share on other sites More sharing options...
MauroDave Posted October 4, 2021 Author Share Posted October 4, 2021 Ok after the reset it went right once, but the next time the noise is turned on again ... Now I try to fix the whole room, sockets, new cables, ferrite magnets ... Anyway I need longer cables so they are purchases to be made .. I think it's interference problems ... If this remains the case, I will have the helix changed with the guarantee. Quote Link to comment Share on other sites More sharing options...
MauroDave Posted October 4, 2021 Author Share Posted October 4, 2021 Ok after the reset it went right once, but the next time the noise is turned on again ... Now I try to fix the whole room, sockets, new cables, ferrite magnets ... Anyway I need longer cables so they are purchases to be made .. I think it's interference problems ... If this remains the case, I will have the helix changed with the guarantee. 57 minutes ago, rd2rk said: The FW version remains the same. The reset just shakes out any accumulated digital glitches. In my music room, an attic, in the summer it is very hot (I have yet to install the air conditioner), could the helix be ruined by being in a room with 40 centigrade? Quote Link to comment Share on other sites More sharing options...
rd2rk Posted October 4, 2021 Share Posted October 4, 2021 15 minutes ago, MauroDave said: In my music room, an attic, in the summer it is very hot (I have yet to install the air conditioner), could the helix be ruined by being in a room with 40 centigrade? Not likely. There's a vent on the bottom, is it sitting on a carpet? If it's very dusty up there, it may have sucked up a bunch of dust? Quote Link to comment Share on other sites More sharing options...
rd2rk Posted October 4, 2021 Share Posted October 4, 2021 It occurs to me that I have a similar (not the same) noise with the hi gain amps, but not the clean amps, unless I add an OD/Dist/Fuzz. I never worried about it because real amps ITRW do the same thing. Could that be what you're experiencing, exacerbated by whatever MOD effect you're using in the audio sample? How was that recorded? Quote Link to comment Share on other sites More sharing options...
MauroDave Posted October 4, 2021 Author Share Posted October 4, 2021 21 minutes ago, rd2rk said: It occurs to me that I have a similar (not the same) noise with the hi gain amps, but not the clean amps, unless I add an OD/Dist/Fuzz. I never worried about it because real amps ITRW do the same thing. Could that be what you're experiencing, exacerbated by whatever MOD effect you're using in the audio sample? How was that recorded? I certainly hear this background noise much louder in the very high gain presets, especially the queen ... in the clean ones, little nothing ... But it is not clear why sometimes it is sometimes not with the same preset Quote Link to comment Share on other sites More sharing options...
rd2rk Posted October 4, 2021 Share Posted October 4, 2021 8 minutes ago, MauroDave said: I certainly hear this background noise much louder in the very high gain presets, especially the queen ... in the clean ones, little nothing ... But it is not clear why sometimes it is sometimes not with the same preset Yes, that is curious. I'll have to pay more attention to what a given hi gain preset sounds like when I first turn on the unit vs later. Quote Link to comment Share on other sites More sharing options...
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