butcher1234 Posted October 20, 2021 Share Posted October 20, 2021 Hi; Sorry. How do i update firmware and software for my helix lt. I download the latest version: Helix/HX 3.10/3.11 Firmware I installed it? Hx edit still says version 2.71. The line 6 updater finds no hardware and always says it needs to be updated. I m sorry but i m totally confused. TX Quote Link to comment Share on other sites More sharing options...
DunedinDragon Posted October 20, 2021 Share Posted October 20, 2021 You only need to download and run HX Edit. That will take you through the entire update process for the Helix firmware. Line 6 updater is really no longer necessary. 2 Quote Link to comment Share on other sites More sharing options...
butcher1234 Posted October 20, 2021 Author Share Posted October 20, 2021 tx a lot I downloaded hx edit 3.11 and installed it. It says installation complete but my helix still shows 2.71 I restaerted all devices + Mac .... Quote Link to comment Share on other sites More sharing options...
datacommando Posted October 20, 2021 Share Posted October 20, 2021 31 minutes ago, butcher1234 said: tx a lot I downloaded hx edit 3.11 and installed it. It says installation complete but my helix still shows 2.71 I restaerted all devices + Mac .... Hi, When the installation finished, your LT should have automatically rebooted and rebuilt the presets, which updates them to the latest version. If not - do it now. It is also advisable to perform a factory reset when things do not work as expected. Reset Options Helix Floor/LT Button Combination Description 2 LED light Fun 3 & 4 Test Mode 5 & 6 Global reset 7 & 8 Reset setlists to factory, Keep IRs 8 & 9 Reset setlists to factory, Clear IRs 9 & 10 Reset setlists to factory, Global reset, Clear IRs 10 & 11 Upgrades existing presets to latest format 11 & 12 Clear current preset 5 & 12 Clear setlists, clear IRs, Return system settings to default 6 & 12 Safe boot mode To use Reset Options: Power off the Helix Hold the desired button combination Power on the Helix Release the button combination Please note: Buttons are numbered from top left to bottom right. Hope this helps/makes sense. 2 Quote Link to comment Share on other sites More sharing options...
butcher1234 Posted October 20, 2021 Author Share Posted October 20, 2021 okay: I guess my firmware 2.71 is too old to to go to 3.11 so, what can i do? I downloaded 2.8. but as soon as i open it, it says 3.11 Quote Link to comment Share on other sites More sharing options...
butcher1234 Posted October 20, 2021 Author Share Posted October 20, 2021 2 minutes ago, datacommando said: Hi, When the installation finished, your LT should have automatically rebooted and rebuilt the presets, which updates them to the latest version. If not - do it now. It is also advisable to perform a factory reset when things do work as expected. Reset Options Helix Floor/LT Button Combination Description 2 LED light Fun 3 & 4 Test Mode 5 & 6 Global reset 7 & 8 Reset setlists to factory, Keep IRs 8 & 9 Reset setlists to factory, Clear IRs 9 & 10 Reset setlists to factory, Global reset, Clear IRs 10 & 11 Upgrades existing presets to latest format 11 & 12 Clear current preset 5 & 12 Clear setlists, clear IRs, Return system settings to default 6 & 12 Safe boot mode To use Reset Options: Power off the Helix Hold the desired button combination Power on the Helix Release the button combination Please note: Buttons are numbered from top left to bottom right. Hope this helps/makes sense. thank you very much. I tried installing 3.11 several times. It doesn't work. I guess my firmware 2.71 is too old. Hmmmm Quote Link to comment Share on other sites More sharing options...
datacommando Posted October 20, 2021 Share Posted October 20, 2021 1 minute ago, butcher1234 said: okay: I guess my firmware 2.71 is too old to to go to 3.11 so, what can i do? I downloaded 2.8. but as soon as i open it, it says 3.11 No, it’s not too old - theoretically you can update from any earlier versions of the firmware although there was a major change to the Core operating system in the Helix family of products at v2.80. It was like a brain transplant and lots of people managed to screw up the install and then scream that the update had bricked their hardware. You may see the “Boot Failure” message, but don’t panic this is expected behaviour as the Core is swapped. Do not simply and randomly download firmware without reading and familiarising yourself with all the Release Notes for the updates. If you are simply trying to force this stuff into the LT you will simply make things worse. Hope this helps/makes sense. 1 Quote Link to comment Share on other sites More sharing options...
datacommando Posted October 20, 2021 Share Posted October 20, 2021 19 minutes ago, butcher1234 said: I guess my firmware 2.71 is too old. Here are the release notes. This is the info referring to older firmware: My Helix/HX is at version X.XX. Can I go straight to 3.11? Absolutely, but note that if you're starting with a version lower than 2.80, the update will appear to happen twice. This is normal. It also helpful to know exactly what computer and OS you are using when asking for assistance. Hope this helps/makes sense. 1 Quote Link to comment Share on other sites More sharing options...
butcher1234 Posted October 20, 2021 Author Share Posted October 20, 2021 6 minutes ago, datacommando said: No, it’s not too old - theoretically you can update from any earlier versions of the firmware although there was a major change to the Core operating system in the Helix family of products at v2.80. It was like a brain transplant and lots of people managed to screw up the install and then scream that the update had bricked their hardware. You may see the “Boot Failure” message, but don’t panic this is expected behaviour as the Core is swapped. Do not simply and randomly download firmware without reading and familiarising yourself with all the Release Notes for the updates. If you are simply trying to force this stuff into the LT you will simply make things worse. Hope this helps/makes sense. Tx a lot; okay. still, it didn't install the 3.11 update. I think i did everything the right way. turned line 6 device off, shut down hx edit, downloaded 3.11, installed, opened hx edit - nothing happens. The "update" window doesn't appear. Thank you sp much for your time Quote Link to comment Share on other sites More sharing options...
butcher1234 Posted October 20, 2021 Author Share Posted October 20, 2021 4 minutes ago, datacommando said: Here are the release notes. This is the info referring to older firmware: My Helix/HX is at version X.XX. Can I go straight to 3.11? Absolutely, but note that if you're starting with a version lower than 2.80, the update will appear to happen twice. This is normal. It also helpful to know exactly what computer and OS you are using when asking for assistance. Hope this helps/makes sense. Yes; thank you, i read it. I use mac os big nur and downloaded the right software. mac book pro 2014 - normal usb connection Quote Link to comment Share on other sites More sharing options...
datacommando Posted October 20, 2021 Share Posted October 20, 2021 13 minutes ago, butcher1234 said: opened hx edit - nothing happens. Ah ha, a Mac and Big Slur. You may be inadvertently opening an alias back to and earlier version of HX Edit. Solution - Delete all, the Line 6 software that you have already downloaded and restart the MBP. If downloading using Firefox it may be malfunctioning and keeping the old downloads and confusing the hell out of everything. Download the whole thing to your downloads folder and unpack the installer - don’t let Firefox do it. Now simply re download and perform a clean install of HX Edit 3.11 and let it do it’s stuff. 1 1 Quote Link to comment Share on other sites More sharing options...
butcher1234 Posted October 20, 2021 Author Share Posted October 20, 2021 Just now, datacommando said: Need more input: What computer and OS are you using for this update installation? As i wrote above: Mac book pro 2014 - big sur 11.6 Quote Link to comment Share on other sites More sharing options...
datacommando Posted October 20, 2021 Share Posted October 20, 2021 2 hours ago, butcher1234 said: I m sorry but i m totally confused. A nice movie might help - here’s Uncle Chad from the Facebook Helix Family group doing a walk through for the bewildered. https://www.facebook.com/groups/line6helixusergroup/?multi_permalinks=1918718714978459 34,000 users - must be a good sign. I think it was originally a POD Cast and can be a little long winded, but stick with it and you should have it mastered. Start from 1:30 to avoid the tedious intro. Hope this helps/makes sense. 1 1 Quote Link to comment Share on other sites More sharing options...
butcher1234 Posted October 20, 2021 Author Share Posted October 20, 2021 1 hour ago, datacommando said: Ah ha, a Mac and Big Slur. You may be inadvertently opening an alias back to and earlier version of HX Edit. Solution - Delete all, the Line 6 software that you have already downloaded and restart the MBP. If downloading using Firefox it may be malfunctioning and keeping the old downloads and confusing the hell out of everything. Download the whole thing to your downloads folder and unpack the installer - don’t let Firefox do it. Now simply re download and perform a clean install of HX Edit 3.11 and let it do it’s stuff. IT WORKS !! tx so much 1 Quote Link to comment Share on other sites More sharing options...
datacommando Posted October 20, 2021 Share Posted October 20, 2021 28 minutes ago, butcher1234 said: IT WORKS !! tx so much Not that stupid then - got there in the end! Glad you got it fixed. Enjoy your new toy - it’s quite a leap from v.2.71 1 Quote Link to comment Share on other sites More sharing options...
butcher1234 Posted October 20, 2021 Author Share Posted October 20, 2021 Yes. It s so much fun. I just tried out fremens sounds; they re so good. I was a bit nervous because we want to start our album recordings next week and i needed the thing to work :) Quote Link to comment Share on other sites More sharing options...
datacommando Posted October 20, 2021 Share Posted October 20, 2021 29 minutes ago, butcher1234 said: Yes. It s so much fun. I just tried out fremens sounds; they re so good. I was a bit nervous because we want to start our album recordings next week and i needed the thing to work :) Thousands of very happy Helix users out there and firmware updates always seem to be the biggest area of problems. It is a lot easier now than the first updates, but there is always room for human error and misunderstanding of the process. Even though this sort of stuff can be a little disconcerting, very rarely would an update issue turn your hardware into a very expensive boat anchor. There are many debates on here regarding commercial presets and generally you are better rolling your own. That way you can get a better idea of how all this stuff reacts. You can see demo videos if this stuff on YouTube, and you will never sound quite like them - many factor are involved, even using the same guitar, pickups, strings, etc. It will be different. Luckily some, such as Fremen’s are a reasonable starting point to work off. Good luck with the recording. Quote Link to comment Share on other sites More sharing options...
benandluna Posted October 22, 2021 Share Posted October 22, 2021 I updated mine from out of the box. And now the pre sets have no names. Just numbers. Is this normal or did I mess something up ? Quote Link to comment Share on other sites More sharing options...
phil_m Posted October 23, 2021 Share Posted October 23, 2021 2 hours ago, benandluna said: I updated mine from out of the box. And now the pre sets have no names. Just numbers. Is this normal or did I mess something up ? Which hardware are you talking about? You need to do a factory reset. 1 Quote Link to comment Share on other sites More sharing options...
benandluna Posted October 24, 2021 Share Posted October 24, 2021 Helix hx stomp. Quote Link to comment Share on other sites More sharing options...
datacommando Posted October 24, 2021 Share Posted October 24, 2021 7 hours ago, benandluna said: Helix hx stomp. Hi, In the lower left hand corner of this screen is a white question mark inside a black dot. Click on it and it reveals various help routines, one of which is this. It can be found under the heading “Common Product FAQ” > “Hardware Reset Procedures”. HX Stomp: Turn unit off and then turn back on. Hold Footswitches 2 and 3 as the unit boots up. Hope this helps/makes sense. 1 Quote Link to comment Share on other sites More sharing options...
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