jkuche Posted October 24, 2021 Share Posted October 24, 2021 HX Edit v3.11 and firmware up to date. Just downloaded from the Line 6 site https://line6.com/customtone/profile/HelixArtistTone/ Unfortunately, I am getting a persistent error "HX Edit unable to import the preset because it contains unrecognizable models". Any similar experience? Advice? thanks, all. Quote Link to comment Share on other sites More sharing options...
rd2rk Posted October 24, 2021 Share Posted October 24, 2021 Are you SURE that you're on v3.11 of the FW? If YES, do a factory reset. If that doesn't work, reinstall the FW v3.11 and FOLLOW ALL THE DIRECTIONS including the seemingly redundant factory reset AFTER the update. If it still isn't working, call support. 1 Quote Link to comment Share on other sites More sharing options...
SaschaFranck Posted October 24, 2021 Share Posted October 24, 2021 Preset loading fine over here, so I'd check everything again. I've only ever seen this message once, when I had forgotten to update HX Edit. 1 Quote Link to comment Share on other sites More sharing options...
datacommando Posted October 24, 2021 Share Posted October 24, 2021 6 hours ago, jkuche said: Any similar experience? Advice? thanks, all. Hi, There is a “pinned post”, three down from the top of this forum landing page - it is entitled: Hope this helps/makes sense. Quote Link to comment Share on other sites More sharing options...
rd2rk Posted October 25, 2021 Share Posted October 25, 2021 37 minutes ago, jkuche said: Q2W1 ??? Quote Link to comment Share on other sites More sharing options...
jkuche Posted October 25, 2021 Author Share Posted October 25, 2021 oops- ignore that, rd2rk. Been running 3.11 since the release w no problems, so thought I'd check the community to see if the Cordy preset source file went bad or some other wonkiness other than my v3.11 .Judging from the acerbic tones, this has become a touchy subject with the gurus, but I've been fine until now ( Win10, not Mac) Apologies if i provoke your wrath. I noticed the 1152 downloads since it posted 9/1/21 . If it helps , I downloaded and imported other presets from the last few days with no problems. The Cordy preset is the only one giving me trouble. So perhaps my Edit 3.11 went bad? nothing else is failing. Thank you, SashaFranck , for reporting successful preset loading ( but did you download it recently,. or are you running an older ?) . Thanks to the uber gurus, datacomm, and everyone else :) j Quote Link to comment Share on other sites More sharing options...
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