psarkissian Posted December 19, 2017 Share Posted December 19, 2017 Are you able to run in 32-bit mode? Quote Link to comment Share on other sites More sharing options...
RockinMorroccan Posted December 19, 2017 Share Posted December 19, 2017 I don't think so. All I can find is info stating that 32 bit apps ought to be able to work in a 64 bit environment.. as a service engineer moderator ;) I value your insight... do you know of any ways to accomplish 32 bit mode in a 64 bit environment? Funny thing is that originally I did have the Win 7 32 bit install on this computer but I got the Steinberg audio midi usb interface and it came with Cubase that requires a 64 bit Windows install - so I reformatted and reinstalled the 64 bit... :blink: :blink: :blink: Quote Link to comment Share on other sites More sharing options...
psarkissian Posted December 19, 2017 Share Posted December 19, 2017 Had to deal with this on a Mac, haven't dealt with it on a PC. Maybe an apps preference selection option, if there is one. Log a support ticket, a couple of them are good at dealing with this. Quote Link to comment Share on other sites More sharing options...
RockinMorroccan Posted January 3, 2018 Share Posted January 3, 2018 I logged a ticket and got a generic copy paste from the instructions page - and even though I am using a Yamaha USB interface - Steinberg ur22 mkii - and Line 6 is also owned by Yamaha - I was directed to purchase another USB interface... Needless to say I did not - I tried another computer and meticulously followed the instructions and my head is now updated. 1 Quote Link to comment Share on other sites More sharing options...
ncarmona Posted August 18, 2018 Share Posted August 18, 2018 Hi! Today I tried to update my DT25 head (again) and failed the first time. I've read all the posts here and nothing seemed to work. I gave up and 3 hours later I gave it another try: powered the amp, started L6 Mokey and catchau! Communications restored, firmware updated. Maybe this error just needs you to turn the amp off for a while and then give it another try. Could it be a buffer/memory issue? Quote Link to comment Share on other sites More sharing options...
oneocean1977 Posted October 28, 2019 Share Posted October 28, 2019 I've just overcome this issue on my laptop with Win10. What I was doing: 1. installed the newest M-Audio drivers 2. connected M-Audio Uno into laptop's USB2.0 port. My laptop also has USB3.0 interfaces but Uno doesn't work with them 3. connected M-Audio Uno into DT25 Head 4. switched DT25's Power on 5. opened Monkey, chose amp and in/out MIDI ports 6. logined into my account in Monkey. I've registered amp in my account few days before I updated it 7. reconnected my DT25 in Monkey 8. downloaded flash file from Line6 site 9. started update by file (not by server) After these steps my DT25 updated. Quote Link to comment Share on other sites More sharing options...
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