dmallett Posted January 7, 2022 Share Posted January 7, 2022 Hello. After a catastrophy (power glitch I guess), I'm stuck in a boot loop with the Line 6 screen being displayed, then flashing, then Line 6 screen again (in a loop). My POD HD500X returns a bad USB ID, so I cannot connect via USB to install firmware. The USB ID I read is USB\VID_04B4&PID_8613&REV_:001, which is the Cypress USB chip's ID. I cannot connect to restore the firmware (with monkey) because Windows does not recognize it as a HD500X. I gather this might be a case for an EEPROM or Flash reprogram. Thing is I'm a bit far from the service center. Is there any way I could get something (software) to reprogram the EEPROM or flash ? or get replacement chips ? (I gather not, but hey, it's worth a try). Otherwise, does this sound like something the service center could (easily) help with ? Additionally: all diagnostics pass (right arrow on power up) What might also help is if someone could check the IDs they get in Windows Device Manager for the HD500X (I suspect something like 0E41&PID_4159). Thanks. Dan Quote Link to comment Share on other sites More sharing options...
hurghanico Posted January 8, 2022 Share Posted January 8, 2022 16 hours ago, dmallett said: What might also help is if someone could check the IDs they get in Windows Device Manager for the HD500X (I suspect something like 04B4&PID_8613). USB\VID_0E41&PID_4159&REV_0000 is the hardware id I read for my POD HD500X, line6 driver v. 4.2.7.6 running on a windows 10 pro pc. since perhaps a power glitch has occurred in your studio it may be that some driver files in your pc have become corrupted, and for this reason I would suggest to uninstall and reinstall it. _______________________________________________________________________________________________________________________________________________________________________ All about POD HD500/X help and useful tips Quote Link to comment Share on other sites More sharing options...
dmallett Posted January 8, 2022 Author Share Posted January 8, 2022 Hi, Hurghanico. Thanks for your ID's. I actually made a copy-paste error on my post, so 0E41&PID_4159 is what I expected on a good system (I corrected my post). The PC was changed and software was reinstalled from scratch. Maybe I need to clarify: Can the "Line 6 screen reboot-in-a-loop" + USB device not recognized issues I have be related to a bad EEPROM ? (if seen before by Line 6 support) If so, is there an external (software) method to program the I2C EEPROM (U6) used by the USB Controller chip. I actually need the EEPROM to connect via USB to address the reboot in a loop issue with a firmware upgrade. Quote Link to comment Share on other sites More sharing options...
hurghanico Posted January 8, 2022 Share Posted January 8, 2022 3 hours ago, dmallett said: Can the "Line 6 screen reboot-in-a-loop" + USB device not recognized issues I have be related to a bad EEPROM ? (if seen before by Line 6 support) If so, is there an external (software) method to program the I2C EEPROM (U6) used by the USB Controller chip. I actually need the EEPROM to connect via USB to address the reboot in a loop issue with a firmware upgrade. I suggest you try to contact directly the official Line6 support guys by opening a support ticket: https://line6.com/support/tickets/ Here in this forum we are all just normal users like you and we help each other if and when possible. The answers to your very specific and technical questions about eeprom programming and the like, if they will ever be given to you, it will certainly not be from us normal users. _______________________________________________________________________________________________________________________________________________________________________ All about POD HD500/X help and useful tips Quote Link to comment Share on other sites More sharing options...
dmallett Posted January 8, 2022 Author Share Posted January 8, 2022 I'll try that. Thank you very much for your input. :) Quote Link to comment Share on other sites More sharing options...
dmallett Posted January 11, 2022 Author Share Posted January 11, 2022 Hello. Re-actiating the thread. Working with Yamaha, but in parallel(to save a few bucks): Is there any way to get the USB Firmware contents ? I can see the Device Firmware | USB Firmware option available in Monkey, but cannot download the file since the drivers d'ont install because the USB Firmware is corrupt... HD500X USB firmware file. Thanks. Quote Link to comment Share on other sites More sharing options...
hurghanico Posted January 12, 2022 Share Posted January 12, 2022 7 hours ago, dmallett said: Is there any way to get the USB Firmware contents ? AFAIK the USB firmware has never been available as a separate file for download. You can check by yourself in the DOWNLOADS section of this site. _______________________________________________________________________________________________________________________________________________________________________ All about POD HD500/X help and useful tips Quote Link to comment Share on other sites More sharing options...
dmallett Posted January 12, 2022 Author Share Posted January 12, 2022 Thanks Hurghanico for your reply (and patience). I am attaching the image of where I saw the USB Firmware. I assumed it could be downloaded and updated. Your help is much appreciated. Quote Link to comment Share on other sites More sharing options...
BDaniell Posted January 14, 2022 Share Posted January 14, 2022 I also get the same screen as dmallet. My computer recognized the device but when I try to update the USB firmware, I get message stating that the USB is not connected and thus it will not update. I cannot get the driver to install either, so I assume this is due to USB connectivity issue. However, I was able to update applications. Quote Link to comment Share on other sites More sharing options...
dmallett Posted January 14, 2022 Author Share Posted January 14, 2022 Check USB connector. It's a very frequent source for that type of problem. Quote Link to comment Share on other sites More sharing options...
dmallett Posted January 20, 2022 Author Share Posted January 20, 2022 Can anyone see what happens when you select to download the USB firmware from Monkey (as highlighted in image above) ? Quote Link to comment Share on other sites More sharing options...
dmallett Posted January 26, 2022 Author Share Posted January 26, 2022 Can any good samaritan see what happens when you select to download the USB firmware from Monkey (as in the image) ? I need the link to the file or the file that is downloaded by the USB Firmware link in monkey. I'm stuck in a dog-running-after-its-tail loop with this. I can't connect to get the firmware updates because my USB firmware is bad, and I need to connect to update it... Quote Link to comment Share on other sites More sharing options...
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