pierpatrip Posted February 2, 2022 Share Posted February 2, 2022 I opened my helix this afternoon and... horror show! In my main preset folder, named telecaster, all it was deleted as in screenshot one. I tried to restore from backup (I saved it three days ago) but it was impossible, as showed in screenhot 2. But backup file is there (screenshot 3). Any hopes to fix it? Please!!!! Other preset folders are ok. Quote Link to comment Share on other sites More sharing options...
rd2rk Posted February 2, 2022 Share Posted February 2, 2022 Factory reset: Quote Link to comment Share on other sites More sharing options...
pierpatrip Posted February 2, 2022 Author Share Posted February 2, 2022 I did factory reset. Now ALL my folders are gone!!! I can't restore from backup, as I wrote (see screenshot 2). Today I let it all!!! Please, tell me how could I fix it, and why I can't load my recent backup Quote Link to comment Share on other sites More sharing options...
rd2rk Posted February 2, 2022 Share Posted February 2, 2022 Did you do the reset by holding 9+10? If YES then Reflash the FW using Line6 Updater. FOLLOW THE DIRECTIONS! Anything else I should know? Yes. We STRONGLY recommend performing a factory reset AFTER UPDATING your Helix/HX firmware to 3.11 and THEN RESTORING YOUR BACKUP. (Backing up is part of the update process). Here's how to perform a factory reset. IMPORTANT: MAKE SURE YOU HAVE A BACKUP FIRST, AS A FACTORY RESET WILL ERASE ALL YOUR WORK! Helix Floor/LT: While holding footswitches 9 & 10 (bottom row, 2 middle switches), turn on Helix Floor/LT Helix Rack: While holding knobs 5 & 6 (2 furthest right knobs below the screen), turn on Helix Rack HX Effects: While holding footswitches 6 & TAP (2 farthest right switches on the bottom row), turn on HX Effects HX Stomp: While holding footswitches 2 & 3, turn on HX Stomp HX Stomp XL: While holding footswitches C & D, turn on HX Stomp 1 Quote Link to comment Share on other sites More sharing options...
datacommando Posted February 2, 2022 Share Posted February 2, 2022 1 hour ago, rd2rk said: FOLLOW THE DIRECTIONS! Yep, it worked last time that error code popped up! Ho, hum! Quote Link to comment Share on other sites More sharing options...
pierpatrip Posted February 3, 2022 Author Share Posted February 3, 2022 Ok, I woke up this mornig and fixed it! (Only few new preset gone, which I didn't save in last backup). Ok, now my working day will begin sooo better, and my pupils at school surely will receive very high votes! Thank you all for quick and concrete support! 1 Quote Link to comment Share on other sites More sharing options...
codamedia Posted February 3, 2022 Share Posted February 3, 2022 @pierpatrip ... I'm glad you seemed to solve it, but I really wanted to point something out from your original post. The HX Edit Image that says it can't find a compatible backup file is looking for it in "Tones > Helix > Backups" The image showing the backup file.... shows it is located in "Tones > Backups" Those are two different locations.... that's why HX Edit couldn't find it. 2 Quote Link to comment Share on other sites More sharing options...
datacommando Posted February 3, 2022 Share Posted February 3, 2022 1 hour ago, codamedia said: Those are two different locations.... that's why HX Edit couldn't find it. Hawkeye! Quote Link to comment Share on other sites More sharing options...
pierpatrip Posted February 3, 2022 Author Share Posted February 3, 2022 2 hours ago, datacommando said: Hawkeye! Yes, then I found the last backup file in that folder 1 Quote Link to comment Share on other sites More sharing options...
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