Jump to content

Changing hardware, keeping Native


Marco-L6
 Share

Recommended Posts

Hi

 

First time poster here. I have searched, but couldn’t find the answer to my query. I currently have a Helix Floor and and also bought Helix Native at the discounted price - £99 here in the UK. What I would like to do is sell the Helix Floor and buy an HX Stomp, but keep or transfer my copy of Native. I would like to deregister the Helix so that the buyer can qualify for the Native discount, but keep the licence for Native I already have to go with the new HX Stomp

 

Is this possible?

 

Thanks

Link to comment
Share on other sites

I believe you can transfer the Helix Native license associated with your Helix Floor as long as you have owned the Helix Floor for at least 6 months. I know there’s detailed information posted by Line 6 about doing this but I can’t seem to find it in the Knowledge Base at the moment. I suggest you open a support ticket to talk directly with Line 6 who will guide you through the license transfer possibility for your license and associated procedures.

 

Your new (not used) Helix Stomp will allow you to purchase a new Helix Native license at the discounted price. 

Link to comment
Share on other sites

@silverheadis right. I had a similar situation, and Line 6 support (via a ticket) was very helpful. After your sell/buy you will essentially have 2 hardware devices, and 2 HXN discount licenses (one used, one not). But Line 6 support will need to "push the right buttons" on their end to handle the HXN licensing. To do that, the person buying your Helix Floor will need to have a Line 6 account, and hopefully then they should be able to make it all work. But definately open a ticket and explain everything first before you put your Floor up for sale, so things go smoothly without surprises for buyer or seller.

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

 Share

×
×
  • Create New...