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HX Edit won't create a backup


Briand135
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Hi guys, I'm trying to update my Helix floor to 3.15 and when I try to create a backup it goes through the process but instead of creating a backup I get a message that says "HX Edit was unable to backup some of the presets because the required licenses were not found.  The following product packs are available for purchase from Helix Marketplace.    *65022"         Any clues as to what this means and is there a work-around?  I bough this unit used a year ago and it had a lot of user presets already installed.  Yes, I've already updated HX Edit.

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On 2/26/2022 at 10:17 PM, Briand135 said:

Hi guys, I'm trying to update my Helix floor to 3.15 and when I try to create a backup it goes through the process but instead of creating a backup I get a message that says "HX Edit was unable to backup some of the presets because the required licenses were not found.  The following product packs are available for purchase from Helix Marketplace.    *65022"         Any clues as to what this means and is there a work-around?  I bough this unit used a year ago and it had a lot of user presets already installed.  Yes, I've already updated HX Edit.

 

It sounds like this is some sort of licensing issue and I would contact Line6 directly to see if they can sort it out.

 

9 hours ago, Percy71 said:

Hi.

 

Same for me. HX Edit 3.15 wont create any back up. Nothing happens when while clicking on Create Backup. not when choosing Restore... or Extract... either.

 

Not sure if this is the same issue @Briand135 is having. Did you buy used or have software installed from the Marketplace that requires licensing?

 

In the event, for either of you, that this is an erroneous message caused by a technical issue I would probably do the following. You can skip to the last paragraph immediately for a possible resolution, but I would go through the checklist first.

 

  1. Did you do a factory reset per the update instructions after updating to 3.15? If you haven't done the factory reset and you have a decent prior backup already, then do one and attempt a restore.
  2. Ensure that your version of HX Edit and firmware are at 3.15. Open the 'Help' --> 'About HX Edit' screen in HX Edit and check the top and bottom version numbers for the editor and firmware. If they are both at 3.15 and you still can't get a proper backup or restore, move on to the next paragraph.

 

Try the following solution If you updated to HX Edit 3.15 directly through the automated update within HX Edit and still can't get a backup and restore. Instead, download HX Edit 3.15 directly from the Line 6 website and install it. Now try your backup/restore. If you want to be thorough, uninstall your Line 6 software first before doing the reinstall of HX Edit 3.15.

 

 

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