vcos Posted March 4, 2022 Share Posted March 4, 2022 i'm trying to update from 1.06.5 The most recent version of Helix Edit can't find my Helix. Any ideas how to update? Quote Link to comment Share on other sites More sharing options...
MusicLaw Posted March 4, 2022 Share Posted March 4, 2022 If you have not already done the following, do so: Uninstall HX Edit from your computer. Redownload and install a fresh copy of HX Edit 3.15. It should handle installing all the necessary drivers to your computer. Once it has completed successfully, then connect your Helix hardware to your computer. Use the Original Line 6 provided USB Cable and connect to the USB port closest to your computer's power connection. Do not use a USB Hub. Power on your Helix, HX Edit should recognize your Helix device and prompt you that an Update is available. Follow all the instructions precisely! If the above is not successful, open a Support Ticket with Line 6 and call them Tomorrow. They will get you sorted out. 1 Quote Link to comment Share on other sites More sharing options...
datacommando Posted March 5, 2022 Share Posted March 5, 2022 21 hours ago, vcos said: i'm trying to update from 1.06.5 The most recent version of Helix Edit can't find my Helix. Any ideas how to update? Check this - But, also make a special note of this comment: My Helix/HX is at version X.XX. Can I go straight to 3.15? Yes, but note that if you're starting from 2.80 or lower, the update will appear to happen twice. This is normal. Hope this helps/makes sense. 1 Quote Link to comment Share on other sites More sharing options...
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