Jump to content

Helix LT Crashing PC


kjgibbs
 Share

Recommended Posts

I have a Helix LT that I haven't used for a while and I thought I would update the firmware (currently 2.60). The Helix has never been connected to the PC I am using, so I have installed HX Edit 2.60 (same as the firmware) BUT when I connect the Helix the PC crashes (BSOD). The PC is Windows 10 (64 bit). Any help gratefully received.

Link to comment
Share on other sites

Try installing the latest version of HX Edit (3.15 as of this post)... and during the install make sure you choose ALL the drivers. 

When complete... try connecting the Helix once again. 

 

Also, make sure you try more than one USB port on the computer & do not try to connect through a USB hub. 

  • Upvote 1
Link to comment
Share on other sites

You may want to uninstall your old Line 6 software first. Once you have HX Edit 3.15 downloaded and installed and have successfully connected to your Helix you will also want to get a backup and update the firmware to 3.15.  After the firmware is updated be sure to do a factory reset and backup restore. Follow the update instructions carefully.

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

 Share

×
×
  • Create New...