HX Edit Crashing After Import

[cfields69]

Hi all,

 

Does anyone have any help on this? I have just updated my Helix and HX Edit and everytime I try to import a new Preset or Past an existing one it crashes with this error message.

 

Any one come across this before/know how to solve it?

[HonestOpinion]

On 4/4/2022 at 12:35 PM, cfields69 said:

Hi all,

 

Does anyone have any help on this? I have just updated my Helix and HX Edit and everytime I try to import a new Preset or Past an existing one it crashes with this error message.

 

Any one come across this before/know how to solve it?

 

Have you taken a backup, and then done the factory reset and restore, per the update notes? If not, this is likely causing the issue. If that doesn't solve the problem I would Uninstall the Line6 software and download and reinstall HX Edit 3.15. Also, did you update your firmware to 3.15? 

[cfields69]

On 4/4/2022 at 8:05 PM, HonestOpinion said:

 

Have you taken a backup, and then done the factory reset and restore, per the update notes? If not, this is likely causing the issue. If that doesn't solve the problem I would Uninstall the Line6 software and download and reinstall HX Edit 3.15. Also, did you update your firmware to 3.15? 

Have done all of this but still the same problem!

 

This is becoming a nightmare as I can't import my original presets as they crash every time I try! Any other advise?

[HonestOpinion]

On 4/7/2022 at 9:50 AM, cfields69 said:

Have done all of this but still the same problem!

 

This is becoming a nightmare as I can't import my original presets as they crash every time I try! Any other advise?

 

I would set up HX Edit on a different computer, at least for long enough to do a restore. Make sure the drivers are up to date on the computer you have been using, particularly the graphics driver.