pipelineaudio1 Posted April 29, 2022 Share Posted April 29, 2022 anyone seen this? When copying presets, the values of certain parameters are changing on their own and then further breaking previously working snapshots with new values. Video included https://youtu.be/iPZxSZi_sw0 Quote Link to comment Share on other sites More sharing options...
silverhead Posted April 29, 2022 Share Posted April 29, 2022 I was having some issues with strange snapshot parameters behaviour a few weeks ago. A factory reset solved it. Make sure you back up appropriately first. 1 1 Quote Link to comment Share on other sites More sharing options...
pipelineaudio1 Posted April 29, 2022 Author Share Posted April 29, 2022 I'll give that a try thanks! Quote Link to comment Share on other sites More sharing options...
pipelineaudio1 Posted April 29, 2022 Author Share Posted April 29, 2022 Is that hold down switches 9-10? Quote Link to comment Share on other sites More sharing options...
pipelineaudio1 Posted April 29, 2022 Author Share Posted April 29, 2022 Ok just did this, now it makes even the ones that were working before break Quote Link to comment Share on other sites More sharing options...
pipelineaudio1 Posted April 29, 2022 Author Share Posted April 29, 2022 Gonna give downgrading to 3.11 a try 1 Quote Link to comment Share on other sites More sharing options...
datacommando Posted April 30, 2022 Share Posted April 30, 2022 On 4/29/2022 at 8:00 PM, pipelineaudio1 said: Is that hold down switches 9-10? Reset Options Helix Floor/LT Button Combination Description 2 LED light Fun 3 & 4 Test Mode 5 & 6 Global reset 7 & 8 Reset setlists to factory, Keep IRs 8 & 9 Reset setlists to factory, Clear IRs 9 & 10 Reset setlists to factory, Global reset, Clear IRs 10 & 11 Upgrades existing presets to latest format 11 & 12 Clear current preset 5 & 12 Clear setlists, clear IRs, Return system settings to default 6 & 12 Safe boot mode To use Reset Options: Power off the Helix Hold the desired button combination Power on the Helix Release the button combination Please note: Buttons are numbered from top left to bottom right. 1 Quote Link to comment Share on other sites More sharing options...
pipelineaudio1 Posted April 30, 2022 Author Share Posted April 30, 2022 Again though please, is the one they mean the one where you hold down 9 and 10? Quote Link to comment Share on other sites More sharing options...
silverhead Posted April 30, 2022 Share Posted April 30, 2022 For me it was just the Global Reset, holding down 5 & 6 when restarting. Quote Link to comment Share on other sites More sharing options...
pipelineaudio1 Posted May 2, 2022 Author Share Posted May 2, 2022 None of these resets changed the behavior and I saw at TGP that others had the same issues. I sent in a ticket and a video and some repros, hopefully they can fix this Quote Link to comment Share on other sites More sharing options...
HonestOpinion Posted May 2, 2022 Share Posted May 2, 2022 On 4/29/2022 at 6:02 PM, pipelineaudio1 said: Gonna give downgrading to 3.11 a try If you haven't already, try the following before reverting back to 3.11. Did you also do a backup before doing the factory reset and then restore the backup afterwards? The backup restore is also part of the firmware upgrade process. Make sure to restart your Helix after the restore and ensure they have completed the rebuild process. 1 Quote Link to comment Share on other sites More sharing options...
HonestOpinion Posted May 4, 2022 Share Posted May 4, 2022 On 4/29/2022 at 5:16 AM, pipelineaudio1 said: anyone seen this? When copying presets, the values of certain parameters are changing on their own and then further breaking previously working snapshots with new values. Video included https://youtu.be/iPZxSZi_sw0 On 4/29/2022 at 9:09 PM, pipelineaudio1 said: Again though please, is the one they mean the one where you hold down 9 and 10? I would go for the full factory reset (9&10 on the Helix) and then a restore, given the issue you are experiencing. Make sure you have a backup first. You may even want to consider restoring the backup that was created when you first did the 3.15 firmware update, in the event that any corruption or unwanted changes have occurred in your presets since then. 1 1 Quote Link to comment Share on other sites More sharing options...
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