leavit Posted May 26, 2013 Share Posted May 26, 2013 Hi! I bought an iLok the other day so i could licence my http://www.slatedigital.com/ software and it works fine. The problem is that my podfarm x64 plugins won't load in my daw. Now the 32 bit versions load just fine. I tried reinstalling podfarm2 several times and i also unauthorized and 're-authorized' my computer and plugins/addons just in case.I tried to open a podfarm2x64 plug without my ilok dongle in my computer and it workes fine. I need help solving this! THANKS! :) Quote Link to comment Share on other sites More sharing options...
BigChas52 Posted May 26, 2013 Share Posted May 26, 2013 My question to you is whether you have actually purchased the iLok version. There is a separate iLok version that will ONLY work when your iLok is attached and the license has been deposited to your iLok account. The normal PC/Line 6 hardware version cannot use iLok for authorization. Quote Link to comment Share on other sites More sharing options...
leavit Posted May 26, 2013 Author Share Posted May 26, 2013 Oh, sorry i forgot to mention that i run podfarm2+metalshop all authorized by my UX2 interface. I Have some new possibly relevant information, I tried uninstalling the ilok drivers+clientservices and ran a podfarm2 in my daw and it worked great. The moment i connected the ilok(this is without the drivers for the ilok installed) My daw says that it could not load the plugin for unknown reasons. Quote Link to comment Share on other sites More sharing options...
TheRealZap Posted May 26, 2013 Share Posted May 26, 2013 http://line6.com/support/tickets/ open a ticket... sounds like a bug to me. although i knew you didn't have the ilok version because they won't work with model packs. it appears that the 64 bit plugins are defaulting to an ilok authorization... i seriously think this would probably end up being something that will need to be fixed in a new version... but perhaps support has ran into this before and have another fix for you. Quote Link to comment Share on other sites More sharing options...
leavit Posted May 26, 2013 Author Share Posted May 26, 2013 I think you're right because of the reason that an opened podfarm2.5 64bit instance stops working at the very moment i plug in the ilok. i have however 'opened a ticket' Quote Link to comment Share on other sites More sharing options...
TheRealZap Posted May 26, 2013 Share Posted May 26, 2013 They'll get back to you during normal business hours. Monday is a holiday though. Quote Link to comment Share on other sites More sharing options...
leavit Posted May 30, 2013 Author Share Posted May 30, 2013 Hey again! I just wanted to update the situation. I opened a ticket and i got information about the "Authorization Hierarchy" in which the plugin stars by looking for a ILok authorization, much as @TheRealZap predicted. So of cource my plugin does not work. I am being asked to buy the the plugin again, but for ilok and I think this is outrageous. As a customer, am i supposed to have the knowledge of the authorization hirearchy? And that if i decide to buy an ilok to expand my studio with new plugins, i have to buy them a second time? Please, i'm begging for an fair and realistic solution to this problem! Best regards Tintin Quote Link to comment Share on other sites More sharing options...
TheRealZap Posted May 30, 2013 Share Posted May 30, 2013 I'll see if i can't get someone to give this another look, Don't know what their policy is or what they can do... but it sounds like you're only asking for a fair deal. Hey again! I just wanted to update the situation. I opened a ticket and i got information about the "Authorization Hierarchy" in which the plugin stars by looking for a ILok authorization, much as @TheRealZap predicted. So of cource my plugin does not work. I am being asked to buy the the plugin again, but for ilok and I think this is outrageous. As a customer, am i supposed to have the knowledge of the authorization hirearchy? And that if i decide to buy an ilok to expand my studio with new plugins, i have to buy them a second time? Please, i'm begging for an fair and realistic solution to this problem! Best regards Tintin Quote Link to comment Share on other sites More sharing options...
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