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HX Edit showing computer not authorized.


pipelineaudio1
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I am logged in, can reach line6 no problem, but I have the red dot next to my name in HX Edit. Clicking "authorize computer" does nothing.

 

Account shows the computer is authorized. 

 

This computer also cannot register Helix native correctly, and shows "cannot reach servers" error when trying to log into helix Native

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Do a Factory Reset on the Helix.

Reinstall HXEdit.

Make sure that the versions match.

Since we have no idea whether you're using a Windows PC or a MAC or what your OS version is we can't tell you much more than that.

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  • 2 weeks later...

Just did a full reset, nothing changed. Still working on two of the computers, but not on this one.

 

OS doesn't matter, one working computer is OSX other is windows 10, this one that isn't working is also windows 10

 

Just confirmed the SSD Drive is drive 0 on this machine

 

Same thing is happening with helix native. But only on this machine, the other two are fine

 

 

mmc_KW79ijaCFr.png

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On 9/8/2022 at 2:21 AM, pipelineaudio1 said:

Just confirmed the SSD Drive is drive 0 on this machine


Oh, not the Drive 0 issue again - that’s your problem right there - although, I’ve never seen a report posted as “computer not authorised”. It usually gets listed as HX Edit, or Native starting with a blank screen, or even not launching.

Check the solution provided by “Camelot_One” in the first link.


Hope this helps/makes sense.

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