Boot Failure, Entered Update Mode!

[KRTW]

Asking for a friend - during a recent update, it stopped and showed the above error, and the unit will not boot properly now. How does he get this rebooted or repaired?

 

Any help most appreciated.

[datacommando]

On 9/20/2022 at 12:59 PM, channelk said:

Asking for a friend - during a recent update, it stopped and showed the above error, and the unit will not boot properly now. How does he get this rebooted or repaired?

 

Any help most appreciated.

It would have helped if “your friend” had said what piece of HX gear this happened with, what computer system he is using, and the version of firmware he was updating from and to. The Factory Reset and Safe Boot procedures are different for each product.
 

Find the list of Reset/SafeBoot options here:

https://helixhelp.com/tips-and-guides/universal/reset-options

 

I have said many, many times in these threads that I intended to stop giving the instructions on how to recover from a failed update, so this time I suggest that you simply go to the main section of this Helix forum and type “Boot Error: Entered update mode” into the Search panel in the top right of the menu. From the results you will probably find one of the many previous lists of instructions posted by me, and many other users, who repeatedly supplied the solution on prior occasions. 
 

Hope this helps/makes sense.

 

[KRTW]

Your point taken. Its a Helix floor, whatever the name is for it now, and I no longer own one. Your link was enough - thank you.