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Help! No sound when using HX Edit for my HX Effects


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So, last week I was using HX Edit with my new HX Effects and was able to hear my guitar going through the unit just fine, with my headphones connected to the computer (Windows 11 Home).  I just updated the firmware to the HX Effects (it told me there were updates), and now I can't hear the guitar/HX Effects.  It's connected, as I can see and edit the patches.  Just no sound.  I can listen to website audio and streaming, so it's definitely something to do with the HX Edit or HX Effects.





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On 10/13/2022 at 3:30 AM, cchild2112 said:

so it's definitely something to do with the HX Edit or HX Effects.



As pointed out by “Kilrahi” in the post above, your HXFX doesn’t function as an audio interface, therefore logically you must have it connected to another device in order to hear the audio coming from the HXFX through your computer and the headphones attached to it.


The fact that you are able to:- “see and edit the patches.” -  would seem to indicate that the USB connection on the unit is functioning correctly. Furthermore, how have you determined - “so it's definitely something to do with the HX Edit or HX Effects.” Huh? I don’t think that are giving us a full picture of the situation.

You also say that you recently updated the Firmware on the HXFX. When the installation completed did you follow the instructions suppled in the Release Notes on the Download Page.


Anything else I should know?

Yes. We STRONGLY recommend performing a factory reset AFTER UPDATING your Helix/HX firmware to 3.15 and THEN RESTORING YOUR BACKUP.(Backing up is part of the update process). Here's how to perform a factory reset. IMPORTANT: MAKE SURE YOU HAVE A BACKUP FIRST, AS A FACTORY RESET WILL ERASE ALL YOUR WORK!

  • Helix Floor/LT: While holding footswitches 9 & 10 (bottom row, 2 middle switches), turn on Helix Floor/LT
  • Helix Rack: While holding knobs 5 & 6 (2 furthest right knobs below the screen), turn on Helix Rack
  • HX Effects: While holding footswitches 6 & TAP (2 farthest right switches on the bottom row), turn on HX Effects
  • HX Stomp: While holding footswitches 2 & 3, turn on HX Stomp
  • HX Stomp XL: While holding footswitches C & D, turn on HX Stomp


Hope this helps/makes sense.

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