ingen63 Posted November 3, 2022 Share Posted November 3, 2022 I am on firmware 3.15 and cant update to 3.5 due to a failing update, Errorr -8212. I already tried the follwing things Exported all setlist Have overwritten all presets with empty presets in HX Edit Factory reset with button 10&11 Factory reset with button 9&10 Factory reset with button 5&12 but creating a backup still fails either at 17% or 100% during user model defaults I even tried to restored a backup from Dec 2020 created with v3.0, which worked, but creating a a backup afterwards again failed. any idea, what to do next? Quote Link to comment Share on other sites More sharing options...
ingen63 Posted November 3, 2022 Author Share Posted November 3, 2022 forgot to mention that after each step I tried a backup, but failed Quote Link to comment Share on other sites More sharing options...
HonestOpinion Posted November 3, 2022 Share Posted November 3, 2022 On 11/3/2022 at 4:23 PM, ingen63 said: I am on firmware 3.15 and cant update to 3.5 due to a failing update, Errorr -8212. I already tried the follwing things Exported all setlist Have overwritten all presets with empty presets in HX Edit Factory reset with button 10&11 Factory reset with button 9&10 Factory reset with button 5&12 but creating a backup still fails either at 17% or 100% during user model defaults I even tried to restored a backup from Dec 2020 created with v3.0, which worked, but creating a a backup afterwards again failed. any idea, what to do next? Download and install HX Edit 3.50. You can try the update from the editor (update link in bottom right). If that's not working, proceed to next paragraph. Download and install the Line6 Updater. Make sure HX Edit is not running, e.g. if in Windows, check the Task Manager. Run the Updater and update your device. If that doesn't do it, download the firmware file and try the Updater again using the local firmware file. Whichever method ends up working for you, make sure to do the factory reset and reload your presets per the release notes when you are done. 1 Quote Link to comment Share on other sites More sharing options...
ingen63 Posted November 4, 2022 Author Share Posted November 4, 2022 thx l will try this. Which of the button combination is the hard factory reset? Quote Link to comment Share on other sites More sharing options...
HonestOpinion Posted November 4, 2022 Share Posted November 4, 2022 On 11/4/2022 at 2:53 AM, ingen63 said: thx l will try this. Which of the button combination is the hard factory reset? If you are on the Helix it is FS 9 & 10, middle two, bottom row. If another HX device, check here - Reset Options | Helix Help Quote Link to comment Share on other sites More sharing options...
ingen63 Posted November 4, 2022 Author Share Posted November 4, 2022 thx a lot. worked and issue is solved! Quote Link to comment Share on other sites More sharing options...
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