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Switching to manual, Captain. (Update issue)


ricstudioc
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Howdy all -

 

For reasons I have yet to ascertain, my always-reliable* music laptop has been unable to connect properly to  Line 6 as regards the 3.5 update.  Not my first rodeo, the last few updates have been flawless.  But something's going on - I open HXedit, it sees the update, I sign in and choose a storage location - get an"unable to update" error which then opens a browser to Line 6 which fails to resolve correctly.  Time after time.

 

Note that this is NOT an "update problem" as others might report - I'm not even getting that far into the process.  The problem is on my end.

 

On my office PC, where I am now, I've been able to download the HXedit installer, Updater installer (that fails also) - finally found what I THINK is the install package for the Helix itself - HELIX_Floor_v3.50.0_0xec7605f09_bundle.hxf.  Does that look right?

 

Just want to be absolutely sure so I don't break the 12th commandment - "Thou shalt not eff up thy firmware". 

 

Thanks!

 

*always reliable till now.  Scratching my head as to the problem.

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No.  This PC is dedicated to its purpose, as is the music lappy.  I'll resolve the lappy issue on it's own merits, right now I just want to make sure I have my ducks lined up to do a manual update.  Think I'm good to go, but I'll wait to see if someone says "don't forget to....".  Again, 12th commandment.

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On 11/8/2022 at 5:04 PM, ricstudioc said:

No.  This PC is dedicated to its purpose, as is the music lappy.  I'll resolve the lappy issue on it's own merits, right now I just want to make sure I have my ducks lined up to do a manual update.  Think I'm good to go, but I'll wait to see if someone says "don't forget to....".  Again, 12th commandment.

 

Well, I have never isolated the file so I personally can't vouch for that file. I think few on here would be able to as the HX Edit seems to always work, and if it doesn't then you use Line 6 Updater.  I'm not sure why you'd choose a manual update in this case. If you have a second PC option, why not just install HX Edit updated to 3.5 and do the natural update process? 

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On 11/9/2022 at 10:37 AM, Kilrahi said:

 

Well, I have never isolated the file so I personally can't vouch for that file. I think few on here would be able to as the HX Edit seems to always work, and if it doesn't then you use Line 6 Updater.  I'm not sure why you'd choose a manual update in this case. If you have a second PC option, why not just install HX Edit updated to 3.5 and do the natural update process? 

Well as I mention above, all of my devices are specifically purposed - I don't mix them up.  Difficult to explain briefly.  Also as noted, Edit and Updater would not load as the Line6 site wasn't resolving correctly (Just garbage on screen) However -

 

In poking at the lappy, I noted that the browser I use was getting kinda long in the tooth - hadn't noticed because this lappy goes online for perhaps 5 minutes a year, and NEVER for casual browsing.  Quick updates, then switch wireless back off.  I updated the browser and tried again - this time after the first error I got to the L6 site (resolving properly) and got HXedit and Updater installed, but once again neither of them would "see" the update online.  So using Updater I went for a Local install using the file I referenced above.  Success!

 

Btw I'd like to change the title line, indicate problem solved, but damned if I can see how to do that. 

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