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Line6 Helix Native "Could not decrypt the asset [code -1116] -> Macbook does not accept purchase


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for a while now I am unable to use my purchased Line 6 Helix Native and support also seems to be unhelpful since they just sent me an instruction that is already in a different blog. However this does not seem to work for me.


Has anybody faced this issue yet and has any idea on how to fix it?


This is what was proposed to me (sorry for the German language)

bitte Folgendes probieren:

1. Dateien aus diesen Ordnern löschen:

/Library/Application Support/Avid/Audio/Plug-Ins/Line 6/Helix Native.aaxplugin
/Library/Audio/Plug-Ins/Components/Helix Native.component
/Library/Audio/Plug-Ins/VST/Line 6/Helix Native.vst
/Library/Audio/Plug-Ins/VST3/Line 6/Helix Native.vst3

2. dann diesen Ordner komplett löschen:
/Library/Application Support/Line 6/Helix Native/

Dann die "versteckte" Library öffnen:
Apple-Menu/Gehe zu/ ALT drücken: Bibliothek erscheint:

3. Application/Support/Line6/Helix Native 
öffnen und alle Dateien löschen (die beiden Ordner #IR Library, #Preset Library enthalten Ihre Presets, diese Ordner müssen nicht zwingend gelöscht werden (oder woanders hinkopieren/Backup).

/Library/Application Support/Line 6/purchases.dat
/Library/Application Support/Line 6/purchasesV2.dat

4. Helix Native 3.15 herunterladen und reinstallieren:

Dann aktivieren, siehe folgende Anleitung:

Bitte auch auf aktive Internetverbindung achten und testhalber Antivirensoftware/ Firewall deaktivieren.

Ebenfalls folgende Artikel beachten:

Screenshot at Nov 18 13-11-25.png

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