patdixon Posted March 12, 2023 Share Posted March 12, 2023 As far as I know I've done everything right - HX LT less than a year old, was running 3.15 no problem. Tried to update to 3.50 & looked fine until the end now HX Edit doesn't recognize the device & the display shows the status in Title. HX Edit & Updater latest versions AFAIK. I know that I can do a Factory Reset if necesary (backed up beforhand) but would rather not. Anyone have an idea what I did wrong or what I should do? Thanks, Quote Link to comment Share on other sites More sharing options...
silverhead Posted March 12, 2023 Share Posted March 12, 2023 You mentioned the Updater program. If you manually invoked Updater it means you didn’t follow the update instructions. Download and install the HX Exit v3.52 package (which also installs the latest Updater program). Then run HX Edit and allow it to manage the firmware installation. It will invoke Updater in the background but you should have no knowledge or indication of that. 1 Quote Link to comment Share on other sites More sharing options...
patdixon Posted March 12, 2023 Author Share Posted March 12, 2023 Thank you Silverhead- this was 100% User error. As you said I updated Line 6 Updater but not HX Edit beforehand. After doing the update instructions it's fine & I've restored from the backup. In my defense I got a migraine before I started so I should've just waited for a (not) rainy day. I aplogize. Quote Link to comment Share on other sites More sharing options...
silverhead Posted March 12, 2023 Share Posted March 12, 2023 Glad it worked out. No need to apologize. You’re only the 35,672nd person (approximately ;-) ) who has reported update issues that were the direct result of not following the instructions. 1 Quote Link to comment Share on other sites More sharing options...
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