millerstomp Posted May 23, 2023 Share Posted May 23, 2023 Is there no backwards compatibility of the 3.6 version? All my old backups are not usable anymore after upgrade. Can't load them. Please help me Quote Link to comment Share on other sites More sharing options...
rd2rk Posted May 23, 2023 Share Posted May 23, 2023 Are you using the latest version of HX Edit (3.60)? Did you do the Factory Reset after the FW update? Did the backup you did prior to the update restore properly? Quote Link to comment Share on other sites More sharing options...
millerstomp Posted May 23, 2023 Author Share Posted May 23, 2023 On 5/23/2023 at 9:00 PM, rd2rk said: Are you using the latest version of HX Edit (3.60)? Did you do the Factory Reset after the FW update? Did the backup you did prior to the update restore properly? i never had a problem with the old backups. they worked without problems over all the years i installed the latest version of hx edit. 3.60 after the fw update - all presets have been overwritten. so isn't this a factory reset? the backup i did prior to the update seems not to be in an acceptable format for the new hx edit. Quote Link to comment Share on other sites More sharing options...
millerstomp Posted May 23, 2023 Author Share Posted May 23, 2023 before the update i had problems with my macbook. i had to replace parts of the hardware (processor and ram) helix native is actually no longer working - opened a support ticket but i am waiting now for about a week without help. Quote Link to comment Share on other sites More sharing options...
datacommando Posted May 23, 2023 Share Posted May 23, 2023 On 5/23/2023 at 8:33 PM, millerstomp said: helix native is actually no longer working - opened a support ticket but i am waiting now for about a week without help See my reply to your post regarding this issue in the Helix Native forum. Hope this helps/makes sense. Quote Link to comment Share on other sites More sharing options...
rd2rk Posted May 23, 2023 Share Posted May 23, 2023 On 5/23/2023 at 1:28 PM, millerstomp said: after the fw update - all presets have been overwritten. so isn't this a factory reset? Per the update instructions, one last Factory reset is required before you restore your backup. On 5/23/2023 at 1:33 PM, millerstomp said: opened a support ticket but i am waiting now for about a week without help. It's REALLY hard to troubleshoot problems caused by HW issues on a specific machine. BUT... you may have slipped through the cracks. Bump the ticket or, if you can, call them. Quote Link to comment Share on other sites More sharing options...
millerstomp Posted May 23, 2023 Author Share Posted May 23, 2023 backups are still not working but i found an old setlist wich replaced the forced 3.6 setlist. Quote Link to comment Share on other sites More sharing options...
millerstomp Posted May 23, 2023 Author Share Posted May 23, 2023 On 5/23/2023 at 9:46 PM, rd2rk said: It's REALLY hard to troubleshoot problems caused by HW issues on a specific machine. BUT... you may have slipped through the cracks. Bump the ticket or, if you can, call them. how do i bump a ticket? do you have a number for calling them? Quote Link to comment Share on other sites More sharing options...
rd2rk Posted May 23, 2023 Share Posted May 23, 2023 Go to the website, login and find your ticket. Reply BUMP. You'll also find the support # on the website. Quote Link to comment Share on other sites More sharing options...
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