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Helix LT will not load past boot screen


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I have looked at the other booting issues but have not seen one like this.

I have Helix LT

Using WIN 10 and loaded the latest firmware, 3.6.

I get to the loading screen and the red bar goes across the bottom then it just hangs there. 

Sucks because it happened in the middle of a gig and I was stuck without my effects...


no one kicked it or spilled beer into it... The Helix just rebooted out of nowhere and would not go past this screen.

See pic...


I am able to get it into update mode

I re-loaded 3.5. Same issue

i then tried 3.6 again

same issue.


Any help would be greatly appreciated.





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On 5/27/2023 at 9:27 PM, salty891 said:

Any help would be greatly appreciated.


Ah, the dreaded :-28 Error Code in red on the top left of the screen!


There was a whole thread started about this, from way back in 2017, see if there are any clues in there.



I would be tempted to boot into Safe Mode and do a re-install of the latest firmware.


Failing that raise a ticket with Customer Support and let us know what happens.


Hope this helps/makes sense.


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