chumbo Posted July 22, 2023 Share Posted July 22, 2023 Hi, The 3rd and last knob to the right, under the screen that's used - among other things - to save presets stopped working! That is, the pressing action has stopped working, turning the knob is fully operational. Also, the button is not stuck at all (I mention it because I read that's a problem other users have had). Has anyone else encountered this? I'm fairly new to the HX Stomp so is there maybe a setting that might fix this or...I dunno...some solution I hope! Thx in advance! Chumbo Quote Link to comment Share on other sites More sharing options...
Schmalle Posted July 22, 2023 Share Posted July 22, 2023 If it does not work it is a hardware defect and needs to be repaired. You can make 100% sure it is defective by turning on the Stomp while pressing that button. It should bring you into an LCD test screen if it works. 1 Quote Link to comment Share on other sites More sharing options...
chumbo Posted July 22, 2023 Author Share Posted July 22, 2023 Ha! How very interesting because it did boot in that LCD test mode (which I wasn't aware of) so...what now then? What can we conclude from that result? 1 Quote Link to comment Share on other sites More sharing options...
silverhead Posted July 22, 2023 Share Posted July 22, 2023 We can conclude that the press down of the button is working. Otherwise it could not have been detected on startup to force the device into test mode. Beyond that, I’m not sure. 2 Quote Link to comment Share on other sites More sharing options...
Schmalle Posted July 22, 2023 Share Posted July 22, 2023 On 7/23/2023 at 1:03 AM, chumbo said: Ha! How very interesting because it did boot in that LCD test mode (which I wasn't aware of) so...what now then? What can we conclude from that result? Oh, didn't expect that. 1 Quote Link to comment Share on other sites More sharing options...
Schmalle Posted July 23, 2023 Share Posted July 23, 2023 On 7/22/2023 at 5:40 PM, chumbo said: [...]The 3rd and last knob to the right, under the screen that's used - among other things - to save presets stopped working! To make sure: it does not bring back the default value of a parameter if you press it? Quote Link to comment Share on other sites More sharing options...
chumbo Posted July 23, 2023 Author Share Posted July 23, 2023 On 7/23/2023 at 2:19 AM, Schmalle said: To make sure: it does not bring back the default value of a parameter if you press it? No, it does absolutely nothing. Quote Link to comment Share on other sites More sharing options...
Schmalle Posted July 23, 2023 Share Posted July 23, 2023 On 7/23/2023 at 3:53 AM, chumbo said: No, it does absolutely nothing. I'm not smart enough to figure out what is happening. A factory reset might fix it. Quote Link to comment Share on other sites More sharing options...
PierM Posted July 23, 2023 Share Posted July 23, 2023 Broken encoder. Contact support. 1 Quote Link to comment Share on other sites More sharing options...
chumbo Posted July 23, 2023 Author Share Posted July 23, 2023 (edited) Strange... Schmalle, as suggested, I first I did a reset (FS1, 2 & 3) and it didn't fix the problem. Since I no longer had any presets, I then of course did a Factory Restore (FS 2+3) and tried it again and to my surprise, there is some improvement! On the 2nd or 3rd press of the button, it will work! I opened a ticket with Line 6 support to hear what they have to say and suggest because this is getting stranger as we go on!? Are there any other 'secret' key combinations that need to have that 3rd button pressed to have some kind of test performed, like the LCD test previously mentioned here? Because until now, that was the most revealing result since the button worked on the first press as it should! Just curious to see what else I can try to further troubleshoot. At least I'll have a lot to submit to the Line 6 support team for them to think about. On a side note, just because it's good to know, is there some list of all these key combo tests that can be performed on an HX Stomp? (like the various resets & LCD test) EDIT: It has stopped working again so at this point it looks like it's really mechanical/electronic rather than a software problem. Thanks all for your help, I think this is now a job for the Line 6 support team. Has anyone attempted to make some repairs on their HX Stomp? Doesn't look like it's something you can easily open and tinker with. Edited July 23, 2023 by chumbo UPDATE Quote Link to comment Share on other sites More sharing options...
datacommando Posted July 23, 2023 Share Posted July 23, 2023 On 7/23/2023 at 11:15 AM, chumbo said: Has anyone attempted to make some repairs on their HX Stomp? Doesn't look like it's something you can easily open and tinker with. Hi, In your first post you said that you are fairly new to HX Stomp - if that means that you have only recently bought the Stomp then it would be covered under warranty. It may be possible to have it replaced. As for DIY repairs, a few users have been known to open up some of the larger Helix units to fix loose cables, or clean footswitches. I wouldn’t advise poking around inside, without a reasonable amount of knowledge of electronics, especially as you would be dealing with a rotary encoder. YMMV. Hope this helps/makes sense. Quote Link to comment Share on other sites More sharing options...
chumbo Posted July 23, 2023 Author Share Posted July 23, 2023 On 7/23/2023 at 1:10 PM, datacommando said: if that means that you have only recently bought the Stomp Yes...but used and out of warranty I'm afraid :( 1 Quote Link to comment Share on other sites More sharing options...
PierM Posted July 23, 2023 Share Posted July 23, 2023 On 7/23/2023 at 12:15 PM, chumbo said: Has anyone attempted to make some repairs on their HX Stomp? Doesn't look like it's something you can easily open and tinker with. HX Stomp is just an another PCB based electronic device, with 99% of the components directly soldered on the board. Unless you have the skills, the experience and proper tools to work with such devices, I wouldnt even try. Isnt exactly like changing a pot in a strat and you risk to create even more damages. :) For a pro this is a very easy task, and shouldnt cost you much. Same with L6 taking care of it, probably a bit more expensive but with extra guarantees that it's gonna be a correct job. 1 Quote Link to comment Share on other sites More sharing options...
chumbo Posted July 23, 2023 Author Share Posted July 23, 2023 I definitely wouldn't be doing it myself as I don't have the know-how, tools or skills to do it but I was just wondering how repair-friendly it is and therefore, if Line 6 were to charge too much, I'd like to know how 'easy' it could be for someone with some basic electronics knowledge. There are monthly self-repair workshops being held near me where you are invited to bring your defective electronics to be repaired by budding electro-tinkerers. Usually it will be toasters, lamps, etc...but they also have an audio-only event which is where I might take it if Line 6 won't repair it (I've had many experiences where - when it's not too complicated and time-consuming - companies will graciously repair something even out of warranty, just to be customer-friendly and get good reviews ;-), so fingers-crossed!). Quote Link to comment Share on other sites More sharing options...
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