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Helix 3.70 Update


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I have a HX Stomp running firmware version 3.60 and I tried running the 3.70 update.

Followed all steps required, including updating HX Edit to 3.70 and connecting Stomp directly to my computer.

Expected results:

Perform backup

Perform update


Actual result:

Error message appears:

Error updating firmware

Perform the following steps:

1. Switch off Device

2. Restart HX Edit and try again

3. ?


Step one performed


Outcome: HX Stomp unresponsive, will no longer boot. Not recognized by HX Edit, Line 6 Central, Line 6 Updater

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Having the error message as outlined by pkordel.

Switched the HX Stomp off and did a factory reset by holding down switches 2 and 3 while powering up the unit.

The reset was successful, and shows v3.70. HX Edit shows "No updates available". 

Therefore I have no way of knowing whether the firmware has been updated. Is there a way to force the firmware update? How can I determine whether the firmware has already been updated?

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