Helix - unreliable as a midi controller - control center not saving momentary/latching setting

[RevIngram]

Good moring, Helix users. I'm a long time helix user, first time posting.

 

I was hoping to use the helix to control Ableton Live (start, stop, next, pervious), and in turn have Ableton live switch snapshots

 

I have Ableton switching snapshots on the Helix - check.

I've set up four buttons in the Helix command centre to control Ableton by sending momentary note on messages mapped to play, stop, next marker and previous marker - check.

 

(yes, I have duplicted the same settings for all 8 snapshots).

 

Then I start using it.

 

After a few songs one of the four control centre bottons will randomly switch from momentary to latching (indicated by the ligh staying on).

Not a problem initially, except, when that snapshot is next selected, it sends the latched midi note back to Ableton. Causing Ableton to respond by either stopping, or jumping to the next/previous track.

 

I have tried everything! The bug is consistant and repeatable.

 

I've tied using two different midi channels. channel 3 from Ableton to Helix, and channel 4 from Helix to Ableton. 

I''ve even tried using other control center messages to trigger ableton. Hotkeys, Midi CC, MCC (didn't work - not implemented in Ableton). The same issue everytime, it works initially, then after a few songs, one of the bottons will latch on!

 

I'm about to try to programme a work around with Bome's Midi Translator - but I don't hold out much hope!

 

1. Come on line 6 - fix this please!!

2. Anyone experienced the same thing?

3. Anyone got an idea of a fix/work around? 

 

I bought the helix because it sounds great, but also to act as a midi controller - at the moment it's not reliable.

 

Cheers,
Charlie

 

 

[codamedia]

On 7/21/2024 at 3:07 AM, RevIngram said:

I bought the helix because it sounds great, but also to act as a midi controller - at the moment it's not reliable.

 

Submit a ticket to Line 6 and include an export of your preset along with the details you provided here. 

If it's a bug, they will be able to reproduce it which is the first step to bug fixes! 

 

On 7/21/2024 at 3:07 AM, RevIngram said:

Come on line 6 - fix this please!!

 

They can't fix it if they are not aware of it. There are thousands of configuration possibilities in a Helix... you have stumbled on one that affects you.