w1nterl0ng Posted April 12, 2014 Share Posted April 12, 2014 I have recently started getting this error when I boot up the app on the iPhone and iPad I am forced to log in every time I boot it up. These two issues are new, I have had the app and amp about a month and this started last week. Full text of error is: Oops! We encountered an unexpected error. Please try again later. getMyTones failed with error 15877 (No Token!) any ideas? Quote Link to comment Share on other sites More sharing options...
jmjmeyers Posted April 13, 2014 Share Posted April 13, 2014 I do not have a solution per se' but will tell what I know based on my exerience with this same error. Used my son's Ipad mini and never got this error ever. His Ipad mini had tunes on it bought via Itunes. So he had some songs on it and I am just pointing that fact out. I got a new Iphone, had no itunes songs myself and it always got this same error you mentioned, even so the Amplifi App would work but no tunes to tone match against. Log in on Iphone, get this error then I think I said OK and then the Amplifi App worked despite it. I had MyTones to select from as I started first using my sons Ipad mini which did tone match given it had tunes on it. Didn't seem to be caused by the Iphone's bluetooth or wifi being off and I always had wifi turned on before launching Amplifi app. But I did these two things and not sure which may have fixed it as doesn't occur for me any longer on the Iphone. 1) bought one itunes song. 2) enabled the Amplifi App to use cellular data. If I had to say which fixed it probably having an Itunes song on the Iphone. I don't get the error any more on the Iphone and never ever got it on my sons Ipad mini. My son has his own Itunes account for his Ipad mini. I would think Line 6 support would know exactly what is causing this, perhaps open a support issue with Line 6. If you have no tunes buy at least one and see if that fixes this. Quote Link to comment Share on other sites More sharing options...
jmjmeyers Posted May 4, 2014 Share Posted May 4, 2014 Update - forget what I said, I don't know what is causing this. My iphone updated Amplifi app crashes, so I used my sons Ipad Mini (non retna model) to try out the new Amplifi app, I got this very error there now multiple times Failed With Error 15877 (no Token!)I do not know what line 6 did but the hole they have dug seems even deeper now, include ipad which has issues and iphone of course where the app just crashes. I am waiting for the iphone fix too but the ipad now seems to have issues as well from my viewpoint. If it didn't sound as good as it does by now my Amplifi would be up on Ebay...but as it is I have 4 good presets stored in my amp, at least. If this kind of things keeps up however, I for one, am jumping ship. I don't care if I have to take a loss, I do not keep stuff that doesn't work well even if it was needed to solve a partiular need/problem. Only saving grace is it sounds fantastic, if they change that, then I am out. Quote Link to comment Share on other sites More sharing options...
YannosX Posted June 22, 2014 Share Posted June 22, 2014 Same issue here. Love to see an official response. Quote Link to comment Share on other sites More sharing options...
K3V_L4W Posted June 24, 2014 Share Posted June 24, 2014 Same here, very frustrating only since the most recent soft ware upgrade Quote Link to comment Share on other sites More sharing options...
ClickX2 Posted June 28, 2014 Share Posted June 28, 2014 I just bought my Amplifi today, stated using it, and I am getting this exact same error. Hello Line 6, is there a solution for this? Quote Link to comment Share on other sites More sharing options...
joshtammi Posted December 14, 2014 Share Posted December 14, 2014 I have bricked my Amplifi 150.... my iPad froze when updating the amplifier and so now it won't do anything, I've tried updating it again, as soon as i connect my iPad to the update server, the lights start flashing and the bluetooth blue button turns off on the amp, then it just hangs on the update. Quote Link to comment Share on other sites More sharing options...
johnny_cass Posted December 14, 2014 Share Posted December 14, 2014 if you get this error resign into your app. For the update mate plug the ipad into charge. 1 Quote Link to comment Share on other sites More sharing options...
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