amalpique Posted November 22, 2024 Share Posted November 22, 2024 Hi there, well this is hard to explain because english is not my main language. One day, during the rehearsal, i copied one present to another location in the same list. usual i made some tweaks and rename it to preserve the original. After the copy (using helix edit) soon as i pressed a different or the same snapshot, the volume lowered and the sound looked muddier. the only way i solved this was using copy/paste function in the helix directly. Well... after this last update 3.80 all the variations of that sound does the same. the update was maded correctly. HX edit, the backup, then the firmware, then a factory reset, and then backup restore, reboot to build the presets and all ok. Even if i copy the preset to an empty bank does the same... WTF Helix... all my sounds based on that preset are doing the same!!! Help please! Quote Link to comment Share on other sites More sharing options...
theElevators Posted November 22, 2024 Share Posted November 22, 2024 If you followed the procedure of resetting to factory settings, then importing your presets/Global Settings, then this is definitely an HX Edit bug. Open up a ticket with Line 6 support. There was a note in the release notes that they will issue an update for HX Edit, as some global settings are not exported/imported. Back in 3.17, HX Edit had a bug where you make changes to one preset, and other unrelated ones get the same change as well. It's software. It will have bugs: old ones fixed, new ones introduced. One way to not have this adventure is to not rush updating your Helix and waiting a few weeks for dust to settle. If you are a musician who relies on the Helix to make a living, updating right away is a crazy thing to do, or updating anything as soon as the update is available for that matter: computer, tablet, etc. I work in Clinical Trials. Some of our big clients wait for years before upgrading. And before they do, they run entire validations that take several months, to make sure everything is exactly as they expect. With the Helix, let the eager people find all the bugs first, then you can upgrade. Just keep checking the forum lol You can always downgrade, or try downloading the preset, then importing that one preset only, rather than copy/pasting. Exporting/importing just one preset is annoying, but doesn't take too long. Quote Link to comment Share on other sites More sharing options...
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