Helix Floor freezes when changing patches, all factory settings!

[supernilsou]

Good day - I bought a used Helix Floor yesterday; it's running 3.8. I did a factory reset, it's loaded only with default patches and IRs. Every now and then when going from one patch to another within the same bank using the foot switches, the unit just stops responding. It remains stuck on the patch I last selected and refuses to do anything else. The sound is not that of the patch either! Powering off/on solves the problem but as I bought this to perform live, it's a show stopper. Considered it's already running the latest firmware and uses only factory patches, I'm not quite sure what can be done?

[silverhead]

Does the seller have any return policy?

 

If not open a support ticket with Line 6.  Sounds like a footswitch hardware failure.

[theElevators]

Do you have HX Edit running and is your Helix connected with a cable to the computer? 

[boynigel]

I've experienced this but 3.8 seems to have fixed it, or so it seems so far.  here's my experience:

 

while scrolling patches via FS1 and FS7, i found that if i toggled too fast, it would lock up.  i could get away with scrolling through 4-5 presets before this would happen.

my fix was to simply scroll more slowly via the foot switches, or just use the rotary encoder to scroll.  FWIW, if you're hooked up to Edit you can just click on to whatever preset you want and it will unlock.

 

last night i actually put 3.8 to the test and scrolled up by a good 10-11 presets via the footswitches very fast and it didn't lock up on me.  so far so good.