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Amplifi Remote App Crashes


b-bender
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Latest version (Updated: Apr 30, 2014, Version: 1.01) available on apps store with following enhancements:

This version brings key user-requested enhancements, including social sharing of tones and local tone matching, plus new features to support AMPLIFi FX100.

WHAT’S NEW
• Share tones via Twitter from within AMPLIFi Remote
• Easily search tones on the Line 6 cloud from the main menu
• More easily save preset metadata by choosing from pre-defined values
• Get tone match results that include My Tones, even when offline
• My Tones and Favorites are grouped to improve navigation
• My Tones now include Factory Presets to help start your tone collection
• Expand/collapse groups of tones in your Tone Match results
• Favorites can now be un-favorited
• Numerous usability enhancements
• Bug fixes

NEW FOR AMPILFi FX100
• 100 hardware presets, sorted by banks
• UI updates occur in real time between hardware and app

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Line 6 has been made aware of this issue. In order to help them understand the extent of the problem, and to provide them with relevant debugging info, I encourage everyone who is experiencing this problem to open a support ticket. Include all relevant device and software version(s) info.

 

http://line6.com/support/tickets/

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To echo what Silverhead said, we've let Line 6 know as far as we can. I have an iPhone 5S, and I'm experiencing the same thing others are here.

 

It's still early in the morning in CA, so it will be a little bit before Line 6 opens up. I imagine it's something they'll want to get on right away though. I wonder if the version they had set to go to the app store got corrupted somehow. I don't really know enough about how that all works to comment intelligently, but hopefully it's something relatively simple like that.

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I was able to delete the new app and revert back to the old one from my back-up if that helps anyone.

We're sorry for the inconvenience, folks! The Amplifi remote team is aware of the issue and is looking into it.  I will update this thread as soon as I have pertinent info to report. Thanks for your patience, guys.

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For info, and hopefully to aid diagnosis.

I updated my iphone5s with iOS 7.1.1 (11D201) and then Amplifi Remote to 1.01. It crashed so I restarted and still crashed.

 

Updated my ipad2 with Amplifi remote (but iOS software is NOT the latest, it is 7.1 (11D167)) and it crashed. Clicked again and left it FOR A FEW MINS and it works. I haven't had a chance to connect to my Amplifi hardware though so cannot say if there are any issues there...

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Early reports are that the update crash affects iPhones, but generally works well with iPads. Also, deleting the updated app and rolling back to a previous version via a back-up seems to work. There is now verbiage about this issue in the app's description in the Apple App Store. We're working with Apple to identify the best course of action.
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I have deleted and installed version 1.00.1 (this is the previous version, right?) on my 5s several times. Each time it will go through the welcome and disclaimer screens then crash after clicking the Get Started button and every subsequent launch. The 4s doesn't have the 7.1.1 iOS update like the 5 does and also is running AR 1.00.1. I won't update that one for now as it's working.

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It's happening to me too. iPhone 4s. It started crashing as soon as I opened it today. So unistalled it and downloaded the app again. No different.  It was playing up for the last few days, sometimes it took 20 mins of opening & shutting it to get it to sync with the amp. Now it wont even open....when will you fix it please?????

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Line 6 posted to not download this update on your iPhone.

Problem is most peoples iPhones are set to auto update. So for people like me, I go to use the app and find out the Line 6 did not test the app before putting it up to the app store. What genius is in charge over there. Sure your going to get bugs in apps that are not found until after the release. But come on it won't even launch.

 

I would love to of seen the meeting at Line 6 about this one.

 

What!, no one here has an iPhone to test this app on. Well it worked on my iPad.

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The app was fine with the latest OSX. But the newest Amplifi app won't work with the iPhone with newest or last OSX version.

 

And I'm sure the Amplifi FX100 was going to alway get 100 presets. its in the name as well as having up down switches.

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I have tweeted Line 6 but had nothing back so far :(   An ETA (even if its in days rather than hrs) would help set expectations... 

 

BTW I had a quick look on my ipad yesterday (not connected to the Amp) and couldn't see the:

• My Tones now include Factory Presets to help start your tone collection

Anyone found these or did I miss something?

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What I can't understand is that Line6 has a working version of the app, the previous one. They just have to give it a new serialnumber and we can all download it in the Appstore. Then Line6 has all the time to deliberate with Apple about this and we can all jam along.

Now if have a useless floorboard which I received yesterday. After watching various YouTube movies of the presentation I expected a lot of this device. But the first thing I experience is that it's strenght (the app-control) is also it's weekness. And since the launch of the floorboard (at least in Europe) is at the very same moment of the app-fail, this is the experience all new users will have! I can't believe that a company let this happen.

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Yea there is no factory presets on my iPad Air with the new app. 

 

Its going to take days to weeks for the app fix. Even if the app was fixed last night it still has to go through Apples approval process to get posted.  

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Even if they could fix the app now..it take 7-10 days for apples approval process...sadly I JUST got my amplifi after having fun with it at the store...to discover the dang app isn't working on my phone x.x and the iPad version has none of the new things that are supposed to be there x.x

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@Brad_Ames. Which version do you have on your iPad?  The latest version does seem to have the enhancements mentioned apart from the My Tones now include Factory Presets to help start your tone collection.

 

If all Line 6 need to do is debug to fix compatibility with latest iOS then I wouldn't think they would have to wait 7 days to upload when they have it fixed...

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I guess that's the major downside of being dependent on the app for pretty much all functionality. Without it the Amplifi is just a great Bluetooth speaker. Hopefully (maybe) they can get that USB port working with a PC as a "backup" method of editing and navigating tones?

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there will be no reply from Line 6.

 

 

Early reports are that the update crash affects iPhones, but generally works well with iPads. Also, deleting the updated app and rolling back to a previous version via a back-up seems to work. There is now verbiage about this issue in the app's description in the Apple App Store. We're working with Apple to identify the best course of action.

 

Line 6 replied yesterday. They'll reply again when they have an update.

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Thanks for your continued patience. Here's the latest on this issue:

 

- We have submitted a fix for App Store Review

- Apple has granted us an expedited review, and the review is expected to start soon

- This crash is impossible to reproduce on any version of the app that has not been processed for the live App Store, even by Apple

- The crash affects iPhones only; iPads are unaffected

- Apple provides no means of reverting to a previous app build

- When a new app is released in the App Store, the previous version is automatically removed from the App Store 

- Users can restore to a previous version through iTunes, if the device had previously been backed up

 

We apologize for how this has inconvenienced our customers. I'll post again once I have pertinent information.

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