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POD X3 Live Light Pipe Replacement Parts - What's taking so long Line 6?
by demod8698 on 2010-05-27 12:13:16.5090

So, I've had my Line 6 POD X3 Live (that I use in conjunction with my Spider Valve HD100 MKII) at an authorized repair shop for over a month and a half now and they're still waiting on parts from Line 6. I have to get all of my Light Pipes replaced because I purchased one of the units that has a known defect (as noted in the referenced tech bulletin):

Waiting over a month and a half for “parts” is pretty ridiculous. How much longer am I going to have to wait? I can understand a few weeks, but this is just crazy.
The authorized service center is ADK in Vallejo, CA.

By the way, I was on hold with Line 6 for 20 minutes and no one answered, I was then transferred to a message that said Line 6 was in a meeting and to call back in an hour. It seems the ongoing theme here is to leave me waiting without a result. I hope someone can fix this. I’ve never experienced such horrible service…

RE: POD X3 Live Light Pipe Replacement Parts - What's taking so long Line 6?
by ricksox on 2010-05-28 13:03:39.2510


I created a support ticket for you so we can resolve this issue. Please respond to the ticket. Thanks.

Q: What is a support ticket?

A: A support ticket allows you to directly correspond with a Line 6 Support Representative. An email will be sent to you from Line 6 containing a link if a Line 6 support representative determines that a ticket is necessary to troubleshoot your issue. Please follow the link in the email to view your open ticket to work one on one with Line 6 Support.

Please note: Sometimes support tickets will be filtered to spam and junk folders. If you did not receive an email from us indicating that a ticket has been created, please make sure to check those folders in your email host.


The information above may not be current, and you should direct questions to the current forum or review the manual.