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Main :: POD Farm / POD Studio / TonePort

TonePort KB37 Communications Error
by DJHedley on 2012-02-28 15:34:57.1350

I'm getting the following msg from Line 6 Monkey "Error: (Code 8000710B) Hardware is not valid.  Please contact Line 6 customer service immediately with this error."

How do I contact Line 6 custom service?

Re: TonePort KB37 Communications Error
by Line6Don on 2012-03-09 16:39:12.4140

I would suggest that you follow our POD Studio setup video tutorial to assist you with getting started with your Line 6 Audio interface:


You can watch the video and use the download links below to get the latest software to go with your POD Studio. First make sure to download and install the latest Line 6 drivers for your operating system:

Windows Drivers

MAC Drivers : 7.1.3

Once the drivers are installed you will need to install the Line 6 Monkey application from the links below:

Windows Line 6 Monkey 1.51:

MAC Line 6 Monkey 1.51:

Once Line 6 Monkey is installed, remove any additional unnecessary USB and firmware devices from your computer when troubleshooting this issue. Make sure to connect it directly to a USB port and not a USB hub, extension, or keyboard of any kind, preferably connect it to a USB port on the rear of computer. Try using additional USB cables and every USB port available until you are able to launch Line 6 Monkey and detect the device.

After Launching Line 6 Monkey apply any updates that are available until you have a green check next to each component.

Next close all open applications and use the License Manager software to de-authorize and re-authorize your device. Make sure to remove the information when prompted to, and then install again when prompted to, this will ensure that you reinstall all of your available Line 6 assets from your account into your device.

RE: TonePort KB37 Communications Error
by laplayantonio on 2012-03-23 05:42:08.6080

Hello. We haven’t heard back from you, so we're going to assume your question has been answered. If it has been answered, please consider awarding points to whoever was helpful and/or answered the question so they get the formal recognition.

In the event your issue has not been resolved, we have generated a support ticket for you so we can continue to communicate. Should you need further assistance, please respond to the ticket. With us talking via the ticket, I will mark this thread answered.

Q: What is a support ticket?

A: A support ticket allows you to directly correspond with a Line 6 Support Representative. An email will be sent to you from Line 6 containing a link to the ticket when a Line 6 Support Representative responds to it. Please follow the link in the email to view your open ticket to work one on one with Line 6 Support. Also, in your account, click My Account, then click Support Tickets to view the support ticket. Here’s a shortcut:

Please note: Sometimes support ticket notifications will be filtered to spam and junk folders. If you did not receive an email from us indicating that a ticket has been created, please make sure to check those folders in your email host, and also that your email account is receiving messages at all. You may also consider adding Line 6 to your safe senders list.

The information above may not be current, and you should direct questions to the current forum or review the manual.