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HD300 static burst
by kerosene on 2012-08-11 00:47:09.9930


When I'm using the HD300 to record (really it's only use for me) I get a rather painfull burst of static through the headphones every few minutes. Is this a known issue? Does anyone know what can be done to remedy this?



Re: HD300 static burst
by bclarke675 on 2012-08-15 11:39:11.2940

Sounds like a problem with the plug on your headphones.  No similar problem on my end.

Re: HD300 static burst
by Triryche on 2012-08-15 12:37:55.9550

If you run the Monkey do you have green ticks for everything?

Re: HD300 static burst
by sopachrga on 2012-08-15 13:16:09.8770

As suggested, run L6 Monkey and make sure the HD's firmware is up to date.

I can recall a firmware issue a while back that had similar symptoms to what you have said.

Re: HD300 static burst
by kerosene on 2012-08-20 01:57:02.8330

Yep. everything is all green. I do that regularly.

Re: HD300 static burst
by kerosene on 2012-08-20 01:58:45.1290

If you mean the jack on the phones themselves, I would have to answer no, as there is no similar problem with my LiveX3

Re: HD300 static burst
by kerosene on 2012-08-20 02:35:09.6280

Just to be certain I reinstalled the latest firmware and tried out the unit. My ears are practically bleeding from the static blast I got about 10 minutes into using it. I also noticed that instead of a green check on the flash memory I have a grey question mark and when I highlight that selection the monkey tells me the unit has to be connected via usb. Of course it already is. This unit is rapidly becoming more trouble than it's worth.

Re: HD300 static burst
by Triryche on 2012-08-20 07:39:37.2410

A question mark for falsh mem is a problem.

Do the burst happen if the unit is not connected to a computer?

Here is a USB troubleshooting guide.">">

If you still have problems I would contact Line6 directly via a support ticket or call:

Line 6 - North America

Line 6, Inc.
26580  Agoura Road
Calabasas, CA 91302-1921

Main Phone#: (818) 575-3600
Main Fax#: (818) 575-3601

Customer Service hours are 8am - 5pm M-F Pacific Time
Press option 3 for Customer Service
Our busiest hours are from 11am to 2 pm.

Line 6 - Europe

Line 6, Inc.
Clifton House
Butler's Leap
Rugby, Warwickshire
United Kingdom, CV21 3RQ

Telefone: +44 (0) 1788 566 566
Fax: +44 (0) 1788 566 529

Technical Support: +44 (0) 1788 566 555, Mon-Thurs 9am – 5pm GMT and Fri 9am – 4pm GMT

Re: HD300 static burst
by kerosene on 2012-09-12 01:53:31.4970

Hey Triryche,

I took your advice and contacted Line6. Got the new unit today Hopefully it will work better than the last one. Their response to the problem was, "We'll replace the unit. It's not supposed to do that."

so the only question I have now, is do I have to de-register the old one and register the new, or do I just leave it as is?

Thanks for the help.

Re: HD300 static burst
by Triryche on 2012-09-12 06:32:17.3840

I would remove the old one from your account and definitely register the new.

Hope this one works for you!!

The information above may not be current, and you should direct questions to the current forum or review the manual.