Here are some recovery steps if the update fails when using HX Edit, or Line 6 Updater on your system.
Make sure your laptop is connected to power, or be sure to check your USB cable connections. If you're on a desktop system, we recommend connecting to the rear USB ports near the power source.
1) Download and install the latest version of HX Edit BEFORE you run the update. If you're on a Windows computer, it may be helpful to restart after the installation.